Operation failed in Smart Home for TrackMix

[z_zk_z_216303576768766]

I am trying to view TrackMix from Google/Alexa and when I go to Enable it under the Smart Home, I get Operation failed. I also have other cameras and they do work (i.e., bind). Any help is appreciated...

[joseph chircop_497308027822318]

@z_zk_z_216303576768766 The Reolink Trackmix PoE should work in conjunction with the voice assistants Google Assistant and Amazon Alexa. However, I read somewhere that this is not available when the Trackmix is connected to the NVR.

https://support.reolink.com/hc/en-us/articles/360020644034-How-to-Add-Reolink-Cameras-to-Google-Home

https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa?gclid=Cj0KCQiAn4SeBhCwARIsANeF9DKXkpGavdIIKtQTEyq558T2zHSKIYCszMI5ghtwe6a7a33tVaozOGwaAjX7EALw_wcB

[z_zk_z_216303576768766]

@joseph-chircop_497308027822318

To Anyone having this issue (i.e., Operation failed in Smart Home), use a different cellphone and try it. It appears my Samsung Z-Fold 4 is not 100% compatible with Reolink app.