REOLINK GO - BUG`s

fxn

Hy support Team,

since 40 days (bought in October 2020) i always get one or two PIR false alarm, in the same time i look at the live-video in reolink-app!

Also since 40 days the uploaded cloud-videos are too short, only 5sec . The same videos saved on sd-card in camera are 10-30 sec long, thats ok. Why there are so short in reolink-cloud? It looks like the cloud-videos are damaged with no thumbnails.

The LTE signal is very good and the reolink go + reolink app have the newest updates. The camera is placed in free nature with solar panel and there are no people or animals.

Motion detection is set to 70% with reduce false alarms turned on.

I am an IT-Professional..

Thank you for answering.

Felix

Cynthia

Could you please contact https://reolink.zendesk.com/hc/en-us/requests/new and provide some false alarm videos? Our support team will help you deal with this problem.