Shipping Problem

md

I've bought Reolink cameras from the Reolink store on Amazon and eBay. They always came in a cardboard box for protection. A couple weeks ago I bought three E1 Zoom cameras on Reolink eBay store. When they arrived they were only wrapped in plastic, no outer box. When I opened them two cameras were damaged. The upper back half on two had come loose. I tried to pop them back but they were still loose. Reolink sent me a return label to send them back for replacements. I emailed them and asked that they send the replacements in a box. They arrived today from the New Jersey warehouse. Again they only came in plastic wrap just as before, not even bubble wrap. I opened them and two were damaged AGAIN. One has the screws broken away from the white plastic. The other had the back half loose but I was able to pop it together. I installed one camera and it works fine. The other two are for gifts to my sons. I don't yet know if the one I popped back together works. My disappointment from the first return changed to being upset about the second broken batch. See photos. I just emailed Reolink, saying I'll have to return the broken screws one and maybe the other. But this time I asked that they send me the replacement in a box THEN I will send them back the broken one to reduce the days I have to wait to get it.

Reolink is just loosing money not having their shipments sent safer. The warehouses are likely third party shippers not Reolink employees. Reolink could insist they use boxes. I really like Reolink cameras and their customer service has been good so far. Reolink should not expect UPS and USPS to gently handle packages. At the factory Reolink could put bubble wrap or paper around the E1s so the cameras wouldn't be able to move around so much in shipment.
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Cynthia

Thank you for your feedback, we will forward it to our product manager in the meetings. If you have any other questions, please feel free to contact our support team at support@reolink.com.