Give us the motion video instead of a 5 minute clip in the app!

[user_665687082676291_665687082676291]

Why do we need to spend 5 minutes every time to find a 5 second motion detection video on the App from the microSD card recording?

A motion duration is often times less than 5 seconds. Instead of giving us that 5 second video in the Reolink app, why do you give us a 5 minute video to manually search ourselves?

It's 2023... who has the patience to watch through 5 minutes of still video to find the motion you need to check? Please fix this!!!!!!!

[jwildman16_603295911534845]

I believe this is when you have continuous recording enabled.

When in the app and viewing events such as motion, person, or visitor, there should be a way to tap on each event and be taken to the beginning of that event within the 5-minute recording.

[user_665687082676291_665687082676291]

@jwildman16_603295911534845 Yes, this happens for motion detections during continuous recording. Sometime you have to watch this 5 minute clip 2 or 3 times to make sure you didn't miss the action. VERY ANNOYING!!!!

[Rvl_661423289937951]

Totally support this idea! Please fix it, Reolink.

[Tjc2005_632735399202831]

Reolink. This needs fixing.

[Crimp On_62210811129]

I would have thought that continuous is pretty clear. Tell the camera to record 5 minute videos, one after the other, all the time.
Tell the camera to record "motion" and what happens is a series of "motion recordings". May be 10 seconds, two minutes, whatever.

One or the other. User's choice.

If the user clicks on a 5 minute continuous recording, I would think the user wants to see 5 minutes. Why would the camera think, "oh, this time he wants to see something moving. Maybe next time he'll want to see all 5 minutes. I'm a camera. Cameras are great a reading minds."

[michqian_709966285914469]

@crimp-on_62210811129 No, this is not obvious at all. All the other camera providers can do it, why can't Reolink? There is continuous recording, where the camera records 24/7 and then there are notifications which should pop you to the exact right spot to see what the action is. We don't want motion recording because it'll miss 95% of the human detection which is done very poorly on E1 zoom camera (effectively making it a dumb motion detection only camera, no AI to detect humans as it's so useless).

Reolink's software only shows the 5 minute videos which are really annoying and a waste of time as the detection software is far inferior to Eufy (shows snap shot, exact length motion video and doesn't miss human/pet detection whilst doing continuous 24/7 recording). It's just such a shame because Reolink has really good hardware (even if the FoV is narrow). They've really got to up their game on the software front and it'll bring them to No. 1. Until this is fixed, I don't think I can buy any more Reolink cameras. They've lost my business.

[user_711725607157890_711725607157890]

@michqian_709966285914469 because Reolink has NO clue what they are doing. I'm actually about ready to file a lawsuit against Reolink for falsely / misleading and deceptively misrepresenting the Video Doorbell.