Windows app v8.8.5 loading Failed

e1berger

All has been fine for over a year. I can view the cameras on my android phone, so the system is working. But today I'm getting a failed to load error on my windows PC. The NVR says it is connected on the windows app.with blue light. But no cameras showing. build 2110099 v3.0.0.0 v3.0.0.148_21100909 NVR66088104001000200000 RLN8-410 Windows app V8.8.5. I'm seeing an error, Loading failed.

I tried restarting the PC and NVR.

Disabling Hardware Decoding First did not work.

e1berger

Here is the windows error data:

- <System>
<Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" />
<EventID>1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-03-27T09:34:41.2873296Z" />
<EventRecordID>27794</EventRecordID>
<Correlation ActivityID="{cff7a187-133b-4595-9eff-f2c5f2972baa}" />
<Execution ProcessID="32696" ThreadID="37112" />
<Channel>Application</Channel>
<Computer>Erics-desktop</Computer>
<Security UserID="S-1-5-21-548149826-654894353-2237902795-1001" />
</System>
- <EventData>
<Data Name="Bucket" />
<Data Name="BucketType">0</Data>
<Data Name="EventName">RADAR_PRE_LEAK_WOW64</Data>
<Data Name="Response">Not available</Data>
<Data Name="CabId">0</Data>
<Data Name="P1">Reolink.exe</Data>
<Data Name="P2">8.8.5.0</Data>
<Data Name="P3">10.0.22621.2.0.0</Data>
<Data Name="P4" />
<Data Name="P5" />
<Data Name="P6" />
<Data Name="P7" />
<Data Name="P8" />
<Data Name="P9" />
<Data Name="P10" />
<Data Name="AttachedFiles">\\?\C:\Users\great\AppData\Local\Temp\RDR7248.tmp\empty.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.25454fb5-3bc7-48a7-a6fb-c4e1c89dda8a.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e3c75eed-e16e-412a-8ce2-358c8b0409d6.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1be35e96-a11b-4ae8-841d-292b231ddb98.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5a2cd544-f817-4508-bd55-a0846e849b19.tmp.xml</Data>
<Data Name="StorePath">NULL</Data>
<Data Name="AnalysisSymbol" />
<Data Name="Rechecking">0</Data>
<Data Name="ReportId">d75e1bb5-7d50-4257-a81f-25af3455b034</Data>
<Data Name="ReportStatus">536871008</Data>
<Data Name="HashedBucket" />
<Data Name="CabGuid">0</Data>
</EventData>
</Event>

e1berger

I got it working by uninstalling the app and reinstalling v8.8.0