Nvr and Reolink Apple app update needed

[Arestis_676622578688071]

(I am using iOS app, I own 3 rlc-832a cameras, 2 Trackmix Poe and an nvr 16ch)

1. my Nvr and cameras don’t automatically update. I have to manually update them from my mac at home.
2. my Nvr doesn’t connect to my computer at home since the update
3. i wish there was a way I could change all the settings on my cameras at once from the iOS app
4. when im using scene mode to turn off and on notifications, the critical alerts don’t come on again and I have to manually turn it to every time

[joseph_1979]

@arestis_676622578688071

Point 1: Unfortunately none of the Reolink products are able to perform update automatically. Recently they have introduced this auto upgrade on their Windows client and when I tried it it failed. I had to upgrade it manually. I guess they have sorted it out.

Point 2: Have you upgraded the client to 8.8.5? Are you able to connect through the iPhone using both WIFI and Mobile packet data?

Point 3: I did request this too. It would be very handy especially if you have a number of cameras.

Point 4: We have requested Reolink to add STATUS and a schedule for the scene mode. We have also requested the Geofencing but I didn't see any feedback from Reolink if and when this shall be implemented.

[Arestis_676622578688071]

@joseph-chircop_497308027822318
I started using Reolink products 3 weeks ago, my iMac and iOS apps are up to date, I updated all the cameras manually and also connected the cameras through a Poe switch so that I can access them independently as well as from the Nvr since they have a few settings that can’t be changed from the Nvr. I’m sure they will sort out some of the problems in the future but they take too long to post updates from what I have seen. Maybe once a year. This is surely a problem as well

[joseph_1979]

@arestis_676622578688071 Depends how long the camera has been on the market and what bugs have been discovered. For instance in Nov'22 I got the WIFI doorbell and since then I have upgraded it three times. And there is another firmware on the way. As for the client this depends on new products and bugs. Say around 4 times a year based on 2022.

Moreover if your camera is not in the download center then every now and then email Reolink support to check if there is a new firmware. Sometimes the site is not updated.

[Jedi2020_32727772450952]

@joseph-chircop_497308027822318

Auto update works on Mac Client for me. I was surprised.

[joseph_1979]

@jedi2020_32727772450952 By now they should have fixed it for the Windows and IoS clients. But I am skeptical whether this will ever be available on the cameras. I think they do not have the resources. Other brands will inform the client that there is a new firmware available and then it's up to the customer to upgrade.

[Jedi2020_32727772450952]

@joseph-chircop_497308027822318

iOS app update needs to go thru Apple's App Store. That is not case for the Mac Client.

[joseph_1979]

@jedi2020_32727772450952 IoS I meant MAC.....was in a meeting with my engineers while typing :).