8.10.4 - Multiple bugs

[waynewillis88_388564343382234]

After upgrading to Reolink Windows Client 8.10.4 on Windows 10, the following bugs are present:

1) The split button on the bottom right hand corner of the screen no longer works. I have 11 cameras, 8 of which are on the NVR and I can see no more than 4 cameras because the button does not work. Previously I could select multiple split screen views by using this button.
2) Volume button on bottom right hand corner of the screen does not work.
3) Buttons at the bottom of each camera picture are missing so PTZ cameras cannot be controlled and no snapshots can be taken or video activated manually.

Other clients are working fine and I have reinstalled the client with the same issues present.

Please advise.

[RailFan Arizona_485965826351268]

I was given this work-around for the PTZ controls and it worked (have to do it each time you re-open the app):

"Please try to drag the camera out of the Liveview window and drag its device name back to Liveview again or re-add the camera to Reolink Client."

[waynewillis88_388564343382234]

@waynewillis88_388564343382234

Thanks, I am aware of this workaround but its not good enough for what is otherwise a good product. Reolink need to fix it properly or withdraw the new version.
There are other bugs here in addition to those mentioned.
1) Even when you get the PTZ controls up, the existing presets (camera targets) are missing from the windows app (blank) and you cannot create new presets. Presets can still be seen in the android apps or the older windows Reolink apps, so its a definite bug with 8.10.4.
2) When attempting to play back recordings, its not possible to change the date of playback unless you drag the camera out of the playback window and change the date first. The pop up does not appear. Date button does not work unless you empty the camera window.

Reolink - This version is unusable, please fix it, this is embarrassing.

[bertdebondt_312190272442529]

running latest version 8.10.4:

I can't download the "clear" (highest quality) recordings anymore.
Normally you select on the playback screen with right click mouse in the popup the stream quality.
When you switched over in the past to the "recording" tab the video playback (and download option) was then in the same stream quality.

If I select "clear" on playback, the streams on "recording" are still "fluent", If you switch back from "recordings" to "live playback" all is again on "fluent" instead of the selected "clear".

[joefran53_577860186944202]

Here is a work around for the none working split screen button. Click the split screen button it should turn blue than hover above the button an 1 1/2 and click. The links are there just not showing. Once you get a split screen showing you can then click the split screen button and all options will appear.

Hope this works for you
Joefran

[davidandrewpowell81_526149738635440]

I believe that a lot of these issues will now be fixed in their next release of 8.11.0. Reolink responded to my issue and asked me to test their beta release which can be found here:

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe 

The issue regarding the menu items (move, clip etc.) have now been fixed by including a new toolbar tab at the bottom of the window. The playback date selection tool has also been fixed for me.

I expect that this release will be officially made available shortly.

[joseph_1979]

@davidandrewpowell81_526149738635440 Correct and they have introduced a scheduler on the sensitivity but has been restricted to motion. This should have been extended to cover all object types. There are still issues with IOT and clear stream views. I forwarded my feedback to senior support and hope they clear them before this is launched to the public.

[lesstampa813_65244292645055]

Do you know why my cameras won't bind to cloud

[joseph_1979]

@lesstampa813_65244292645055 See if your camera is included in the list cited in this link https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account/