WiFi Doorbell rebooting multiple times per day

perkins tony

I'm looking for anyone that has a Reolink WiFi Doorbell and is using it with an NVR that is accessing the stream 24/7.

I have the doorbell, and several other Reolink cameras, that I use with my Frigate/go2rtc/Coral NVR setup. I also use Uptime Kuma to check the health of my devices by accessing the web interface.

What I have discovered is that 5+ times per day the doorbell becomes unresponsive for several minutes and eventually reboots itself. I've been watching the stream a couple of times when this happens and went downstairs to check the doorbell and it was completely unresponsive. No light, button does nothing, completely dead. I like my Reolink devices and want to help resolve this issue in case others are experiencing it.

If you're not monitoring the health of your devices you might not even notice this is happening. Also, if you are not accessing a stream 24/7 you likely won't have this issue as I've turned off the 24/7 pull of the stream and didn't see the device reboot during that time.

If someone is using a setup like this and would like to at least validate that I'm not alone please let me know.

Thanks,

Tony

perkins tony

Ok, got an update. No need to install frigate, nvr, etc.

Just open the stream with VLC and leave it running. You may not even need an uptime monitor to detect if this is happening. My doorbell locked up within 30 minutes and the stream on VLC was frozen at the time it locked up.

I used this format, but I've had similar issues with RTSP as well.

http://192.168.50.60/flv?port=1935&app=bcs&stream=channel0_main.bcs&user=admin&password=xxx

DeekB

You are certainly not alone with your issue as I recently purchased a Reolink POE doorbell and started using it with Frigate.

I suspected the door bell was rebooting as I can see in my POE switch that the door bell logs a link down event and those link down events coincide with the disocnnection events I see in Frigate.

For me I am not convinced its heat related as I stay in an area where its only been around 20 degree celcuis and I can see that the door bell rebooted around 2 hours ago and its nightime not that warm at all, I think the camera is failing to maintain a constant stream, I am using the HTTP stream rather than rtsp.

DeekB

Some info that may help, I moved from an RTSP stream to HTTP and it looks like the reboots are not as frequent but do still happen from time to time.

Jackmicro

Update November 2023: now that colder temperatures have arrived, haven’t seen one single reboot in many weeks. I’ve changed nothing to my setup so it seems like temperature does impact the device.

I am in the same exact boat. Using frigate + scrypted. Was able to decrease reboots by no longer using SD-Card, only using the main RTMP feed for both recording and detection (I have a beefy GPU and CPU). I am now using the 24V DC adapter that came with it.

So initially I was getting multiple reboots per hours, now I would say maybe 2 per day. If I use the sub stream + main stream, it will reboot more often. If I write to Sd-card and play the recorded event, it will reboot one third of the time.

Had several discussions with support. I am starting to look at alternatives for my doorbell. I wish I could bring POE to the door but too much brick around it.

I also think the thing is underpowered. I live in Quebec so temperatures are getting colder now - if this is a heat issue, I should see less reboots presumably.

I also have 8 other reolink cameras with my frigate NVR setup. This is the only one acting this way, I do have 2 other reolink wifi cameras that work perfectly fine.

peterw

I'm facing the same "random rebooting" problem, but with RLC-410W devices... I've 4 of them and they reboot 1-5 times a day. It's not the power, it's not cabling (as it's wifi), it's not overheating, nothing, but the annoying reboots.
Of course I contacted support and after more than a month we are still is the same circle: psu, cable, poor wifi, router, fw, etc.