RLC-823A Returns to monitoring point after 10 seconds of not panning

[T Saint_696989900566706]

Hello. I recently installed an entire home CCTV system. I have the RLC-823A as my main driveway camera that auto-tracks and records all of my main activity. I have an issue that the camera will be in the middle of recording motion and move back to its monitoring point. I have the “auto return to monitoring point” enabled and set to 300 seconds. The camera will show that it detects and car/person/pet and if they stay within the center of the camera (it doesn’t need to pan to keep the object in picture) for 10 seconds, it automatically moves back to its monitoring point, missing all of the activity. This has really started to frustrate me, everything is up-to-date and I have checked the settings and rebooted a handful of times. Can anyone offer assistance on this or has experienced this issue before? Thanks!

[joseph_1979]

@t-saint_696989900566706 If there is no activity within 10s the camera returns to its guard point position. However, this is readily available on the Trackmix models through two parameters, namely, object stops and object disappears timers. Please email support and see if they can apply it on your model.