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Almost every morning when I'm in the Playback mode and hit Play, the Client software crashes. The program disappears from the screen and I have to start it up again. It usually plays after the initial fail. It doesn't seem to matter which of my four cameras I'm looking at.
Hi, may I know what's the version of the software you used? And did you get any error message when the program crashed? Please try to contact our support team to check it, refer to https://support.reolink.com/hc/en-us/requests/new.
Hi, was there a fix to this issue? I am having the same problems.
Yes, I installed a newer software version for Reolink Client for Windows. V18.104.22.168 This fixed the problem.
The version of Reolink Windows Client has upgraded to the V22.214.171.124. You can go to the Download Center to find the latest software version. Thank you for supporting Reolink.
Does Reolink publish a "change log" describing how this version differs from the previous version?
Please send an email to firstname.lastname@example.org. Our support team will compare the difference between the new version and the previous version for you. Thanks.
Oh, dear. How disappointing. Publishing a "change log" is pretty much a standard procedure in the computer industry. If there is a document that the support staff can access, most companies simply make the document public or even include it with the new release. (See releases of Wireshark, CCleaner, for example.)
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