Low FPS night vision on RLC-810A

[A Former User]

I see there are two versions of RLC-810A, 2.8mm and 6mm. I have hardware version IPC_56064M8MP. I checked for updates; this has the latest firmware v3.1.0.1782_23021503 and there are no available updates on Reolink website.

All my recorded night vision footage is 10 FPS even though I have set same FPS (25 FPS) in Agent DVR software, same network using ONVIF. When I view in Agent DVR I get 15-16 FPS max.

Live and Record feed URL in Agent DVR are set to use the high quality 3840*2160 RTSP streams. I'm not using any of the on-camera surveillance features and running Agent DVR on a gaming laptop, so should have more than enough power to stream.

Camera settings are:

Clear
Resolution 3840*2160
Frame rate 25
Max bitrate 6144

Fluent
640*360
Max bitrate 256

Frame Rate Mode Constant.

[joseph_1979]

@catfoodandchips_682864881844645 Can you change to variable frame rate and check again?

[A Former User]

@joseph_1979 I get the same performance. It around 15 FPS viewing normally and locked at 10 FPS when I press Record.

[joseph_1979]

@catfoodandchips_682864881844645 I just checked some high res clips captured last evening and the fps is in accordance to the one set in each camera. Models considered are RLC-511WA, E1 OD Pro, E1 Zoom Pro and TrackMix.

Did you check that you have the newest firmware?

[A Former User]

@joseph_1979 I already checked. There are no available firmware updates for this hardware version of the camera.

[joseph_1979]

@catfoodandchips_682864881844645 Email Reolink support citing your hw and sw version. Sometimes the website is not updated.

[user_715880657940615_715880657940615]

I think I have the same camera as you. I can't record anything 4K. It only records low quality clips.