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when I open the reolink software on windwos the resolution starts as smooth while I would like it to always be set to sharp when it starts. How can I fix
@wintellab2_685310783463432 According to your description you are logging from a network other than that of the cameras. In this case the view is always defaults to Fluent irrespective to what you have set it before. You can set it to CLEAR if and only if your PC and the camera are on the same network.
Previously you declared that the non-memorization of the visual quality was a bug, among other things that dragged on for many versions. You have now changed the version saying that if the cameras are not on the same network, the setting will always be fluent when exiting the program and then re-entering it. The truth that Reolink does not listen to its customers and dictatorially decides and imposes the functions of the software as it sees fit. If I put a survey online on who wants the chosen quality to remain in memory, the results would prove me right. I personally don't like having to memorize quality every time. If someone does not have a fast line it will mean that they will set a fluent quality but otherwise it is right that it can be set fixed to clear.
@mamymam2013_465350299701478 Kindly email Reolink support and request the Clear mode stream setting/retrieval when pc and camera are distinct networks. I did this request several months ago.
Done. Reply received from Dorie, but I think don't understand nothing :"Dorie 22 lug 2023, 10:23 GMT+8 Dear Marco, Thank you for choosing Reolink. This is Dorie from Reolink Support Team. Sorry for the inconvenience brought to you. Don't worry about that I will try my best to help you. To help you better, please help me troubleshoot and try the methods below to work out this problem. 1. Could you please send us a video to check the problem/error when you switch to clear mode? 2. Please make sure your laptop and the camera connect to a network with a stable/fast network speed. 3. If you upgrade the Reolink client to the latest version, will the problem be solved? You can download the latest version at this link: https://reolink.com/us/software-and-manual/ Looking forward to your reply. Have a nice day! Best Regards, Reolink Support Team-Dorie
@mamymam2013_465350299701478 I am a customer like you and trying to help. When you access your cameras from an external network then your PC and the cameras are connected to the P2P Relay servers provided by AWS/Azure. So the media flows from camera to the P2P Relay servers and from the P2P Relay servers to your PC. This obviously entails for bandwidth and I guess to avoid any congestion the developers opt to put it always to the default value 'FLUENT'. Note that bandwidth usage on the AWS/Azure servers come at a cost. Nothing is free in this world.
always set the maximum resolution when opening the software
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