@mamymam2013_465350299701478 Could you tell me what problem do you meet?

Find my post and read it, but there are many post about problems with windows last version also android and ios version. Next time test well the programs before publish it!

Every time Reoilink releases a new Windows client version or Android app, I personally always find problems and malfunctions. All this is unacceptable especially when these programs are designed for video surveillance and therefore should be properly tested before being released!. I suggest that Reolink include a function for exporting the configuration file, in order to facilitate the reinstallation of the program in case of malfunction by installing a previous version of the app or client without going crazy or wasting time especially when there are several cameras to configure . I tried, but Reolink never reads or listens to users. Reolink just sells.

Modified live view window ratio to 1:1 is horrible. I have an Android Samsung S22 and the live view used to fill the screen and now it does not. Please put it back to the way it used to be!!

Correct I hope asap... Reolink nfor the moment sleep and don't solve

@joseph_1979 I have been in contact via email with support since early August, but at the moment there are zero solutions! This is yet another email sent to support (I'm in contact with Zoey): How many days do you think it will take for this firmware to be released? The first version on August 4th, produced a drop in the wifi signal, but the camera image was excellent. To remedy this they released a new version on August 14th, but the wifi signal was still low and the image terrible, as were the colors. To remedy this they issued a further version on August 15th, but with the same problems. I believe that based on the version issued in November 2023 where everything worked correctly they can only make other improvements using the same parameters. For an expert engineer who designs the firmware it is very simple to do it, but this does not appear to have been done, it seems like attempts by inexperienced people given the terrible results

Kindly Regards

Marco

@joseph_1979 @Reolink-Daisy 

Hi Joseph,
talking to Reolink support is like entering a parallel dimension. You write and they don't understand what you write, but I guarantee that I have sent many emails to support sending all the problematic track mix. To clarify, I attach the absurd conversation. How did your climb up the ladder go? 

     Ida 
10 set 2024, 17:58 GMT+8 
Dear Marco,
 
 Thanks for your kind clarification.
 
 If you have upgraded to the latest version and are still experiencing the same issues, we apologize, but we currently don’t have any additional suggestions.
 
 I'm truly sorry for the frustration you've experienced. Hopefully, we can find better solutions later. 
 
 Sorry again for any inconvenience caused. If there is anything else we can help with, feel free to let us know.
 Thank you.
Best regards,
 Reolink Supervisor Team-Rice
     
     Marco 
9 set 2024, 18:53 GMT+8 
Dear Ida I was talking about this last version 6 sept! Wifi signal problem 
 
Kindly Regards
 
Da: Ida (Reolink Support Team) 
 Inviato: lunedì 9 settembre 2024 10:12
 A: Marco 
 Oggetto: [Reolink] Re: Some days ago I have written to support and talk w
 
     
     Ida 
9 set 2024, 16:11 GMT+8 
Dear Marco,
 
 Good day!
 
 Would you please try this firmware version updated on Sep 6th?
 
  
 Thank you for your patience and understanding with us all the time.
Best regards,
 Reolink Supervisor Team-Rice

 
     
     Marco 
8 set 2024, 20:07 GMT+8 
Now new firmware version, and image is not wash out, but same problem with wifi signal loss, before latest November firmware version wifi signal was full scale, but for Reolink is better change logo and 0 respect for old and new customer! 
 
Da: Ida (Reolink Support Team) 
 Inviato: mercoledì 21 agosto 2024 12:13
 A: Marco 
 Oggetto: [Reolink] Re: Some days ago I have written to support and talk w
 
     

@joseph_1979

@joseph_1979 Hu Joseph, it's not a ladder problem but firmware problem. With november firmware version (my version) wi signal full bar. With latest version one bar. I have talk to support so much time, but for Relink it's better a NEW LOGO!

@joseph_1979 Hi Joseph today new firmware version, but I'm afraid to try it! IPC_529SD78MPv3.0.0.3748_2408281837 Kindly Regards

@joseph_1979 Hi Joseph, nobody reply... In the world there are person that are unable and other able... This the life Thanks

@joseph_1979 @Reolink-Daisy Hi Joseph, once again I fully agree with what you say, but in any case a camera must work perfectly because it is a tool designed to protect security. I attach the image relating to the September fair in Berlin, where you can see on display what appears to be a new advanced trackmix wifi model. Was there Fiona before? Is it gone now? Is there Daisy? But announcing a firmware by republishing the same link for both the wifi and poe versions of track mix already consolidated as terrible and not working, what sense does it make? Just as it makes no sense every time you write to support in detail about the problem, few times does anyone who reads understand and it is therefore difficult to obtain a solution. They should also publish the link to the repository of the previous versions of the Windows and Mac client, of the Android and iOS versions and also of all the previous firmware versions, so that rolling back is simple. At the same time why not insert a new function both in the android and ios apps that saves the current configuration, but also for windows and mac clients so that in case of problems reinstalling the app or client is simple and fast without going crazy to reconfigure the entire system cameras, emails, ftp etc...

@joseph_1979 Thank you very much for your sincere answer, which I shared. They are so busy with this upcoming fair that they have not even inserted the link and the announcement of the new Windows client version on the page, which some say works and others do not. By the way, the new Android version has also come out, which I have not received yet, but every time I make the sign of the cross that everything works. With Reolink it is like this unfortunately. Now Daisy has announced the release of the 2 new trackmix firmwares but going to the link inserted they are always the same.

@joseph_1979 Now I'm starting to understand.. From 6 to 10 September Reolink will be present at Ifa 2024 in Berlin. If you look at the Reolink website there is for example in addition to the mention of the aforementioned fair also a series of images of new products, among which a new Track Mix wifi stands out, Surely it will be wifi6 and will also have other new features. I understand that it is important to present new products and in that case the firmware of the same must be perfect to avoid bad impressions at the fair and lost sales, but I think it is not correct and unprofessional to treat customers who have trusted Reolink for years and purchased their products in this way.

@joseph_1979 I have been in contact via email with support since early August, but at the moment there are zero solutions! This is yet another email sent to support (I'm in contact with Zoey): How many days do you think it will take for this firmware to be released? The first version on August 4th, produced a drop in the wifi signal, but the camera image was excellent. To remedy this they released a new version on August 14th, but the wifi signal was still low and the image terrible, as were the colors. To remedy this they issued a further version on August 15th, but with the same problems. I believe that based on the version issued in November 2023 where everything worked correctly they can only make other improvements using the same parameters. For an expert engineer who designs the firmware it is very simple to do it, but this does not appear to have been done, it seems like attempts by inexperienced people given the terrible results

Kindly Regards

Marco

Every time Reoilink releases a new Windows client version or Android app, I personally always find problems and malfunctions. All this is unacceptable especially when these programs are designed for video surveillance and therefore should be properly tested before being released!. I suggest that Reolink include a function for exporting the configuration file, in order to facilitate the reinstallation of the program in case of malfunction by installing a previous version of the app or client without going crazy or wasting time especially when there are several cameras to configure . I tried, but Reolink never reads or listens to users. Reolink just sells.