@nick_26792935116 @joseph_1979 Hi my friend Joseph is talking about real condition. Latest windows client september 2024, and same month also mac. This is terrible, also some firmware are terrible, low bar signal level. I have written so many times to support, but always promise to me but never change or done nothing
The game of passing the support practice from one agent to another is old. What do you think, that I am here wasting time and continuing to write the same things, to another agent for a long time? If you think this you are really crazy! I have given the information for a long time and therefore you just have to solve it, and all the stupid information you ask for has already been given and the tests you list are useless and non-resolving tests. If it were not as I say I would not have solved by rolling back the firmware on both the e1 zoom and the rlc-511wa. The problem of the low wifi signal low bar is present on both the android app and on ios and on windows client and concerns both RLC-511WA and TRACKMIX WIFI. Tell your incompetent firmware developers to carry out tests before releasing the firmware and if I notice that with the router 6 meters away from the camera (router with 5 antennas) the wifi signal is low, all the more reason engineers and developers should notice it, who instead apparently do their job superficially. They are therefore truly incompetent. I have already written all these things and if you had read below (previous emails) you would have found this information, but even those who work in technical support work very, very badly! The Crying Sound Detection and Privacy Mode functions are not included in the windows client. Well, that is also old and to modernise it, it is not enough to change the logo, but it should be renewed and integrated with new functions. take a look at the competition, you could learn something and above all not to lose your customers.
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Reolink
11 apr 2025, 16:22 GMT+8
Dear Marco,
Thank you for your detailed feedback and for your continued use of Reolink products. My name is Arielle, and I’m a Senior Technical Support Specialist here at Reolink. I’ve carefully reviewed your concerns and would like to personally address each of them to ensure your voice is heard clearly and constructively.
Below, I would like to address the issues with you one by one.
1. Push Notification Sound Issue
We understand your frustration regarding the push notification sound playing through the earpiece speaker instead of the loudspeaker. At this time, we have not received widespread reports of this issue, which is why we’d like to investigate your case further.
To help us better understand and reproduce the problem, could you please provide the following:
· The model of your phone
· The operating system version (e.g., Android 13 / iOS 17.4)
· The version of the Reolink App you are currently using, refer to How to Find out the Version of Reolink App
Additionally, please double-check the app permissions for Reolink in your phone settings (especially for notifications and sound output). If possible, a short video demonstrating the issue would be extremely helpful for our technical analysis. Once we have this information, we will attempt to reproduce the issue in our lab environment and escalate as needed.
2. WiFi Signal Strength Concerns
Regarding the low WiFi signal bars shown on your cameras, we’d like to understand exactly what you're observing. Could you clarify the following:
· Do you mean the signal displayed in the app appears low, or have you confirmed actual network performance issues (e.g., lag, disconnection)?
· Is the low signal indication present in both the mobile app and the Windows client?
· What is the model of the PC you are using, and what version of the Reolink Client is installed? Refer to How to Find out the Version of Reolink Client (New Client)
This will help us determine whether the issue is a UI display inconsistency, a signal interpretation error, or a real connectivity issue.
3. Crying Sound Detection & Privacy Mode on Windows Client
You are absolutely correct that Crying Sound Detection and Privacy Mode are not currently available on the Reolink Windows client. At present, these features are supported only in the mobile app, and we acknowledge the gap in feature parity.
We’ve already forwarded your feedback to our R&D team and will advocate internally to ensure better cross-platform consistency in future updates.
Lastly, I sincerely apologize for the repetitive and impersonal responses you've received so far. That’s not the level of support we aim to deliver, and I understand how frustrating it must feel. Please rest assured that your case is now being handled at a senior level, and we are committed to taking it seriously moving forward.
Marco, thank you again for your persistence and for holding us to a higher standard. Your feedback helps us improve—not only our products but also the way we support our users.
Looking forward to your response so we can continue working on this together.
Best Regards,
Reolink Support Team– Arielle
Marco
9 apr 2025, 16:43 GMT+8
I'm starting to ask myself some serious questions? Can you read? Do you have vision problems? Or on your own initiative you only answer what you want, and in this case it would be serious, because you would only demonstrate that you are not very smart, but above all not intelligent. You always mention the senior support team, but then they do nothing, they are the usual excuses and you only make fun of customers as always. Instead of receiving avalanches, tons of complaints, have the managers read them so instead of having inexperienced and underpaid people develop software and firmware for little money, have those who know how to do it and pay them. The results will not be lacking, rest assured. Furthermore, these problems exist because the releases are released without even testing them as they should be. You don't even mention the Windows client. And you do the same with the track mix wifi I mentioned both with the hardware series and the software version which also has low wifi signal problems for a long time. That one also has many problems, it is old and should be renewed, but above all it is not updated to support the new features recently inserted in some cameras. This obsessive display of kindness to pretend to care about customers does not impress me. In fact, Reolink customers now know very well that you are making fun of them and they are tired. And I have heard many say, as soon as I buy them I will return them or I will never buy Reolink again. Losing customers is a moment, you know?
@mamymam2013_465350299701478 Could you tell me what problem do you meet?
Find my post and read it, but there are many post about problems with windows last version also android and ios version. Next time test well the programs before publish it!
Every time Reoilink releases a new Windows client version or Android app, I personally always find problems and malfunctions. All this is unacceptable especially when these programs are designed for video surveillance and therefore should be properly tested before being released!. I suggest that Reolink include a function for exporting the configuration file, in order to facilitate the reinstallation of the program in case of malfunction by installing a previous version of the app or client without going crazy or wasting time especially when there are several cameras to configure . I tried, but Reolink never reads or listens to users. Reolink just sells.
@kimchigun Thank you for sharing my ideas and answering me. Reolink thinks that clogging up customers' emails with a lot of pleasantries and fake kindness, but that hides great incompetence and unpreparedness of the agents who work on closed schemes with a continuous and exasperating copy and paste. Reolink only thinks about selling, but the competition looms and once you have disappointed and lost customers, then you will never get them back.
Modified live view window ratio to 1:1 is horrible. I have an Android Samsung S22 and the live view used to fill the screen and now it does not. Please put it back to the way it used to be!!
Correct I hope asap... Reolink nfor the moment sleep and don't solve
@joseph_1979 I have been in contact via email with support since early August, but at the moment there are zero solutions! This is yet another email sent to support (I'm in contact with Zoey): How many days do you think it will take for this firmware to be released? The first version on August 4th, produced a drop in the wifi signal, but the camera image was excellent. To remedy this they released a new version on August 14th, but the wifi signal was still low and the image terrible, as were the colors. To remedy this they issued a further version on August 15th, but with the same problems. I believe that based on the version issued in November 2023 where everything worked correctly they can only make other improvements using the same parameters. For an expert engineer who designs the firmware it is very simple to do it, but this does not appear to have been done, it seems like attempts by inexperienced people given the terrible results
Kindly Regards
Marco
@joseph_1979 Firmwares rollback? For RLC-511wa I will lost Animal AI Recognition feature added. Unfortunately no one answered me and no one from Reolink reads. They only care about selling products and making money, but the times of the good precious and capable Fiona now seem to be far away. It is absurd that no one from Reolink reads and takes seriously what is written by their customers/users in the forum!
@joseph_1979 @KimchiGUN @House_932249889984747 For the moment, and for me, they must change the name of the brand from Reolink to Reolshit
@joseph_1979 Usual known problems with Reolink. It's easy to produce and sell new products, but if the firmware is not written properly and also the mac, windows clients, and the ios and android apps should be and instead it is not so. Their cameras have great potential, but most of the time it is unexpressed, because for them it is enough that they work and it does not matter if the customer writes, complains about problems with firmware, hardware, software because they will write you rivers of words via email, fake excuses, but then in reality they will not do anything. For them the only mission is to sell, but if the products are poorly supported then those who purchased will not buy again and the word spreads quickly on the web. Many months have passed and from what I read, there is a new windows client version that also works badly. This means only one thing, entrusting the development to incapable and inexperienced collaborators who do not even thoroughly test the program to correct any problems before releasing it. I find all this simply absurd! Personally, and I'm not the only one, I have Reolink wifi cameras that are a maximum of 6 meters away from the router that has 5 antennas and the signal bar has only one bar, and I have asked Reolink several times to intervene to resolve this problem, but after many months and many, too many emails they have never kept any written promise. With previous firmware the signal bar was at the bottom of the scale. How can you say everything is fine, if then I buy a wifi camera and place it for logistical reasons more than 6 meters away and then it loses the connection, the signal? Reolink, please change course and behave appropriately towards customers who trust you and give you money. The forum itself is old, poorly functioning and full of censorship that does not allow you to write anything. After Fiona, slowly the forum was abandoned to its fate.
@joseph_1979 Joseph I have seen that you have written to me but i don't find your reply. Someone has deleted your post?
@joseph_1979 Joseph it is not like that, if you upload the firmware produced in November 2023 to the trackmix wifi you will find it in the repository you will realize that I am right. These are trivial settings of wifi transmission and reception sensitivity. The problem is that they do not try, they do not test these incompetents.
@joseph_1979 Yes Joseph, but now I'm very very angry:
You talk about a problem and in reality those I have listed are multiple. In any case, I am not interested in a refund, and in any case, know that if before, even just one day before the expiration of the 2-year warranty required by European law, Amazon replaces the faulty product with a new one. For you, patience is always needed. No, I do not agree. You deal with security and cameras are needed for this, therefore and now I am very angry: A SERIOUS COMPANY SHOULD IMMEDIATELY INTERVENE AND RESOLVE ANY PROBLEM THAT PREVENTS THE CORRECT FUNCTIONALITY OF THE CAMERA!. PAY GOOD PROGRAMMERS AND ENGINEERS WELL AND YOU WILL SEE THE RESULTS IMMEDIATELY. FORGET ABOUT THE INCOMPETENT AND BEGINNERS WHO ONLY CAUSE TROUBLE! JUST THINK THAT THE PROBLEM OF THE LOW WIFI BAR SIGNAL IS FOR BOTH THE RLC-511WA AND THE TRACKMIX WIFI, I HAVE BEEN REPORTING IT FOR MORE THAN A YEAR AND NO ONE HAS EVER DONE ANYTHING. SO HERE IS A DESCRIPTION OF THE NON-SERIOUSNESS OF REOLINK! I ADD THAT BY DOING ROLL BACK ON THE RLC 511-WA I LOST THE ANIMAL RECOGNITION FUNCTION, WHILE ON THE E1 ZOOM I LOST THE DETECTION OF CHILDREN'S CRYING AND PRIVACY FUNCTION. I'LL END HERE BECAUSE SAYING THE WORD REOLINK AGAIN OR WRITING IT MAKES ME NAUSEA. USE YOUR €100 TO DO GOOD AND YOUR CHARITY WILL MAKE SENSE.
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Bel
29 apr 2025, 18:45 GMT+8
Dear Marco,
We would like to clarify that we truly value your feedback. As previously emphasized, the technical issue you reported has already been escalated to our technical team. Unfortunately, it has not yet been resolved, and we sincerely hope for your understanding and patience during this time.
Regarding the refunds for your three orders, please note that this is an additional goodwill gesture from our side. It does not mean that we are dismissing the technical issue you raised.
Please kindly be aware that these three orders were placed in 2023. Typically, orders of this age are no longer eligible for refunds. However, to acknowledge the inconvenience you've experienced, we are making an exception in your case.
After further internal discussion and in recognition of the significant time and effort you’ve spent on this matter, we have decided to increase the total refund amount to €100. We will also continue to follow up on the resolution of the technical issue.
This is the best we could offer as a finical compensation. We hope you could consider it. And if you would like to proceed with this proposal, we will initiate the refund in our next email.
Thank you again for your patience and continued support.
Best Regards,
Reolink Warranty Team-Bel
Marco
28 apr 2025, 23:03 GMT+8
As you can see I gave you the chance, but €56 euros are ridiculous for 3 cameras that also work badly because of Reolink itself. Clearly I don't care, but since they are so ungenerous monetarily in covering inconveniences and malfunctions, I will be too. I will write everywhere and tell everywhere on the web that security is a serious thing and that Reolink does not take it seriously because if a firmware that is created by them creates problems, a serious professional company that takes care of its customers solves the problems, it is their duty and certainly does not try to avoid the problem by donating (so to speak) 56 euros. As far as I'm concerned Reolink you are really unserious and ridiculous.
@joseph_1979 Hi Joseph, as you know I'm always fighting for changes, but as you can see just to update the client page that was stuck in September 2024 it took 7 months. The CPU usage is not high, but I have 20 processors because I have an Intel I9 7900x and therefore I am not reliable for this type of test, but anyway here aside from the logo everything is old and needs to be changed. Or they decide to produce toys and no longer cameras which are the heart of security and then the discussion changes. Here aside from you everything is abandoned and towards customers it is truly a lack of courtesy, education and respect.
@big_ted It was just a report nothing else Tedmanr and I think that tagging is not a crime and therefore your outburst was not necessary, also because I reported the new version because you are usually the first to report it and I thought you had missed it. Unfortunately Reolink abandons everyone and only thinks about profits. Until Fiona was there the situation was completely different. In fact Joseph who knows me well, did not respond to me like you. But if as a moderator I cannot tag you, you understand that it is better that you no longer act as a moderator, don't you think?
@big_ted @joseph_1979 A new version of the windows client is available today, but it only finds it by checking directly from the client. Big Ted You did not publish the news and the very efficient Reolink (so to speak) is stuck in September 2024. Great, always worse!
@kimchigun Reolink
14 apr 2025, 12:24 GMT+8
I understand that you are forced to answer me like this, but you should tell your bosses that now customers have long and exhausting exchanges of unproductive, useless emails and above all aimed at fooling the customer once again with false promises that Reolink never keeps. If you want, you can send dozens and dozens of emails that I previously sent to Reolink for other problems and they contain your same false promise that not immediately but that in the next firmware releases the senior engineers will take it into account and solve it but then in reality time passes and nothing happens. In fact, in your list the models and relative hardware and firmware versions are not mentioned because you know very well that this email is only to pretend that Reolink is really concerned with solving the problems. I'm sorry but you will soon lose many many customers.
Dear Marco,
Thank you for continuing to share such detailed feedback and for your persistence in pushing for higher standards — it’s genuinely appreciated.
I want to start by acknowledging your frustration. You’re absolutely right that firmware stability and proper cross-platform support should be fundamental, and I understand how disappointing it must be to feel like your time is being wasted repeating the same points. Your experience should never be reduced to a game of passing tickets around, and I hear you loud and clear.
You’ve made it very clear that:
· The issues began after firmware updates and were resolved by rolling back — that speaks volumes.
· The low WiFi signal is consistently present across Android, iOS, and Windows, even with strong routers nearby.
· The Windows Client lacks parity with mobile apps, especially in terms of features like Privacy Mode and Crying Sound Detection.
All of this points to deeper quality control and prioritization issues on the development side, which absolutely need to be escalated properly — not just acknowledged and shelved.
We will compile your feedback and forward it to our R&D team for their reference during future firmware and software development. While we cannot promise immediate changes, feedback like yours plays an important role in shaping product improvements over time.
If any further assistance is needed, please do not hesitate to let me know.
Have a nice day.
Best Regards,
Reolink Support Team– Arielle
@kimchigun Thank you for sharing my ideas and answering me. Reolink thinks that clogging up customers' emails with a lot of pleasantries and fake kindness, but that hides great incompetence and unpreparedness of the agents who work on closed schemes with a continuous and exasperating copy and paste. Reolink only thinks about selling, but the competition looms and once you have disappointed and lost customers, then you will never get them back.
The game of passing the support practice from one agent to another is old. What do you think, that I am here wasting time and continuing to write the same things, to another agent for a long time? If you think this you are really crazy! I have given the information for a long time and therefore you just have to solve it, and all the stupid information you ask for has already been given and the tests you list are useless and non-resolving tests. If it were not as I say I would not have solved by rolling back the firmware on both the e1 zoom and the rlc-511wa. The problem of the low wifi signal low bar is present on both the android app and on ios and on windows client and concerns both RLC-511WA and TRACKMIX WIFI. Tell your incompetent firmware developers to carry out tests before releasing the firmware and if I notice that with the router 6 meters away from the camera (router with 5 antennas) the wifi signal is low, all the more reason engineers and developers should notice it, who instead apparently do their job superficially. They are therefore truly incompetent. I have already written all these things and if you had read below (previous emails) you would have found this information, but even those who work in technical support work very, very badly! The Crying Sound Detection and Privacy Mode functions are not included in the windows client. Well, that is also old and to modernise it, it is not enough to change the logo, but it should be renewed and integrated with new functions. take a look at the competition, you could learn something and above all not to lose your customers.
##- Digita la risposta sopra questa riga -##
Your request has been updated. To add additional comments, reply to this email:
Reolink
11 apr 2025, 16:22 GMT+8
Dear Marco,
Thank you for your detailed feedback and for your continued use of Reolink products. My name is Arielle, and I’m a Senior Technical Support Specialist here at Reolink. I’ve carefully reviewed your concerns and would like to personally address each of them to ensure your voice is heard clearly and constructively.
Below, I would like to address the issues with you one by one.
1. Push Notification Sound Issue
We understand your frustration regarding the push notification sound playing through the earpiece speaker instead of the loudspeaker. At this time, we have not received widespread reports of this issue, which is why we’d like to investigate your case further.
To help us better understand and reproduce the problem, could you please provide the following:
· The model of your phone
· The operating system version (e.g., Android 13 / iOS 17.4)
· The version of the Reolink App you are currently using, refer to How to Find out the Version of Reolink App
Additionally, please double-check the app permissions for Reolink in your phone settings (especially for notifications and sound output). If possible, a short video demonstrating the issue would be extremely helpful for our technical analysis. Once we have this information, we will attempt to reproduce the issue in our lab environment and escalate as needed.
2. WiFi Signal Strength Concerns
Regarding the low WiFi signal bars shown on your cameras, we’d like to understand exactly what you're observing. Could you clarify the following:
· Do you mean the signal displayed in the app appears low, or have you confirmed actual network performance issues (e.g., lag, disconnection)?
· Is the low signal indication present in both the mobile app and the Windows client?
· What is the model of the PC you are using, and what version of the Reolink Client is installed? Refer to How to Find out the Version of Reolink Client (New Client)
This will help us determine whether the issue is a UI display inconsistency, a signal interpretation error, or a real connectivity issue.
3. Crying Sound Detection & Privacy Mode on Windows Client
You are absolutely correct that Crying Sound Detection and Privacy Mode are not currently available on the Reolink Windows client. At present, these features are supported only in the mobile app, and we acknowledge the gap in feature parity.
We’ve already forwarded your feedback to our R&D team and will advocate internally to ensure better cross-platform consistency in future updates.
Lastly, I sincerely apologize for the repetitive and impersonal responses you've received so far. That’s not the level of support we aim to deliver, and I understand how frustrating it must feel. Please rest assured that your case is now being handled at a senior level, and we are committed to taking it seriously moving forward.
Marco, thank you again for your persistence and for holding us to a higher standard. Your feedback helps us improve—not only our products but also the way we support our users.
Looking forward to your response so we can continue working on this together.
Best Regards,
Reolink Support Team– Arielle
Marco
9 apr 2025, 16:43 GMT+8
I'm starting to ask myself some serious questions? Can you read? Do you have vision problems? Or on your own initiative you only answer what you want, and in this case it would be serious, because you would only demonstrate that you are not very smart, but above all not intelligent. You always mention the senior support team, but then they do nothing, they are the usual excuses and you only make fun of customers as always. Instead of receiving avalanches, tons of complaints, have the managers read them so instead of having inexperienced and underpaid people develop software and firmware for little money, have those who know how to do it and pay them. The results will not be lacking, rest assured. Furthermore, these problems exist because the releases are released without even testing them as they should be. You don't even mention the Windows client. And you do the same with the track mix wifi I mentioned both with the hardware series and the software version which also has low wifi signal problems for a long time. That one also has many problems, it is old and should be renewed, but above all it is not updated to support the new features recently inserted in some cameras. This obsessive display of kindness to pretend to care about customers does not impress me. In fact, Reolink customers now know very well that you are making fun of them and they are tired. And I have heard many say, as soon as I buy them I will return them or I will never buy Reolink again. Losing customers is a moment, you know?
