@mamymam2013_465350299701478 Could you tell me what problem do you meet?

Find my post and read it, but there are many post about problems with windows last version also android and ios version. Next time test well the programs before publish it!

Every time Reoilink releases a new Windows client version or Android app, I personally always find problems and malfunctions. All this is unacceptable especially when these programs are designed for video surveillance and therefore should be properly tested before being released!. I suggest that Reolink include a function for exporting the configuration file, in order to facilitate the reinstallation of the program in case of malfunction by installing a previous version of the app or client without going crazy or wasting time especially when there are several cameras to configure . I tried, but Reolink never reads or listens to users. Reolink just sells.

Modified live view window ratio to 1:1 is horrible. I have an Android Samsung S22 and the live view used to fill the screen and now it does not. Please put it back to the way it used to be!!

Correct I hope asap... Reolink nfor the moment sleep and don't solve

@joseph_1979 I have been in contact via email with support since early August, but at the moment there are zero solutions! This is yet another email sent to support (I'm in contact with Zoey): How many days do you think it will take for this firmware to be released? The first version on August 4th, produced a drop in the wifi signal, but the camera image was excellent. To remedy this they released a new version on August 14th, but the wifi signal was still low and the image terrible, as were the colors. To remedy this they issued a further version on August 15th, but with the same problems. I believe that based on the version issued in November 2023 where everything worked correctly they can only make other improvements using the same parameters. For an expert engineer who designs the firmware it is very simple to do it, but this does not appear to have been done, it seems like attempts by inexperienced people given the terrible results

Kindly Regards

Marco

@joseph_1979 Hi Joseph, I totally agree with what you write. Unfortunately this world is getting worse and worse. Money, only money matters, the rest doesn't. How sad, infinite! I never give up either, but the thing that bothers me the most is that while the Japanese apologize if they make a mistake and fix it instantly in every way possible and imaginable, the Chinese instead think they are smarter and believe they can charm you with pre-packaged words and sentences, thinking that you believe them, but in reality they are just making fun of you. I just sent the email again, hoping that someone will finally do what they wrote and promised. There are many difficulties here, because you can't insert anything and you have to be careful because censorship can kick in, like in the Reolink Facebook group where they censored me for asking for solutions and so I left and abandoned it. I know that you do what you can and thank you because at least you are there, because the absurd thing is that no one here reads or responds anymore. It wasn't like that with Fiona. I wish you a nice day buddy.

@joseph_1979 Hi friend, I installed the new version 5.50.0 and I have to say that compared to the windows client version it has smoother audio, on windows at times it is choppy. But the real news is that now despite more than one operator has made me a ton of promises, now when I write to support directly they don't answer me anymore and probably they trash my emails. Crazy stuff! Here is the proof of what I say:

Time passes and after always receiving reassurances and promises, nothing has happened. Because apart from the usual kind, copy and paste and obvious answers, nothing ever changes. The problems remain and are not solved. My patience is almost over. A serious company should not allow itself to behave like this towards customers, never keeping what it promises.
 
Kindly Regards
 
Marco
 
 
 
Bryan
18 ott 2024, 06:10 GMT+8
Dear Marco,
 
I sincerely apologize for the frustration and disappointment you've experienced with Reolink. I understand your concerns regarding the unfulfilled promises and the lack of progress on the firmware updates for your TrackMix Wi-Fi and RLC-511WA cameras. Your feedback is invaluable, and we take it very seriously.
 
I want to assure you that your case has been escalated to our senior engineering team with high priority. They are now actively working on addressing the Wi-Fi signal strength issues for both the TrackMix Wi-Fi and RLC-511WA cameras. Here's what we're doing to resolve this situation:
 
1. Thorough Investigation: Our team is comparing the November 2023 firmware (IPC_529SD78MP.2769_23100901.Reolink-TrackMix-WiFi) with the more recent versions to identify the changes that may have affected the Wi-Fi signal strength.
 
2. Development and Testing: Based on their findings, they will work on adjusting the Wi-Fi power parameters to match or improve upon the performance you experienced with the November 2023 firmware. Any changes will undergo rigorous testing to ensure they resolve the issue without introducing new problems.
 
3. Firmware Release: Once the changes prove successful, we aim to release updated firmware versions for both the TrackMix Wi-Fi and RLC-511WA cameras as soon as possible.
 
While I cannot provide an exact timeline for the resolution, I want to emphasize that this issue is now receiving top priority from our engineering team. We understand the critical importance of reliable Wi-Fi connectivity for our cameras, especially given the proximity of your router to the devices.
 
I appreciate your patience and your detailed feedback, which helps us improve our products. We are committed to resolving this issue and restoring your trust in Reolink.
 
If you have any additional information or observations that might assist our engineering team in their investigation, please don't hesitate to share them. We will keep you updated on the progress of this issue.
 
Once again, I apologize for the inconvenience caused, and thank you for your understanding as we work diligently to resolve this matter.
 
Best Regards,
Reolink Support-Bryan
 
Ewelina
30 set 2024, 21:00 GMT+8
Dear Marco, 
 
Thank you for the follow-up. I understand your frustration with previous experiences, and I sincerely apologize for any unfulfilled promises in the past. I appreciate your patience, and I'm committed to addressing your concerns effectively this time. 
 
I appreciate you providing detailed information about the firmware versions and the specific issues you're facing. This information is crucial for our engineering team to investigate and address the problem effectively. Here's what I can tell you about the next steps:
 
1.     Escalation: 
Your case has been marked as high priority and will be escalated to our senior engineering team right away. They will review the Wi-Fi signal strength issues in both the TrackMix Wi-Fi and RLC-511WA cameras.
 
2.     Investigation: 
Our team will specifically look into the differences between the November 2023 firmware (IPC_529SD78MP.2769_23100901.Reolink-TrackMix-WiFi) and the more recent versions to identify the changes that may have affected the Wi-Fi signal strength.
 
3.     Development: 
Based on their findings, they will work on adjusting the Wi-Fi power parameters to match or improve upon the performance you experienced with the November 2023 firmware.
 
4.     Testing: 
Any changes made will undergo thorough testing to ensure they resolve the issue without introducing new problems.
 
5.     Firmware Release: 
If the changes prove successful, we aim to release updated firmware versions for both the TrackMix Wi-Fi and RLC-511WA cameras.
 
I want to emphasize that while I cannot provide an exact timeline for the resolution, I assure you that this issue is now receiving top priority. We understand the importance of reliable Wi-Fi connectivity for our cameras, especially given the proximity of your router to the devices.
 
Thank you for your patience and for bringing this issue to our attention. Your feedback is invaluable in helping us improve our products. If you have any additional information or observations that might assist our engineering team, please don't hesitate to share them.
Pozdrawiam / With kind regards / Met vriendelijke groeten /
Reolink Support Team
~Ewelina

@joseph_1979 My friend, perfect to know that the new android version is terrible! And to think that whoever replaced Fiona with great fanfare, announces new versions on the page and especially on the facebook page reolink, where only because I politely expressed the problems they did not publish my post, they applied censorship. Every time I tagged her @ she never answered me. If they put unsuitable people here imagine who produces the software and firmware, what kind of geniuses they can be.!

@joseph_1979 Always terrible Reolink! Fiona please come back! You was an able person! My friend I'm happy for you and your life!
Thanks for all.

@joseph_1979 Hi Joseph, let's say that every week I send a reminder to the support copy and paste of previous conversations and promises. On the other hand, today version 4.50.0 of the Android app was released and as always we cross our fingers because if it doesn't work, it's trouble. I imagined that you had noticed the flickering that sometimes makes vision impossible. Among other things, I did some tests, and if you use the low playback quality it is not there and it disappears even if you disable hardware decoding. All this is not normal, but as you know for Reolink everything is possible. I hope that your network tests go wonderfully!

@joseph_1979 Hi Joseph, how are you? I am always in contact with support for the 2 firmware track mix and 511wa. Yesterday I discovered that some cameras when I watch the playback from the client the image flickering I don't know if you have noticed it too. With previous versions never happened. I am currently using windows 11 latest version 24h2.

@joseph_1979 Sorry I can't write nothing restrective rules They prevent you from doing it. Have a nice day Joseph

@joseph_1979 Hi now someone has written to me from the support and sent problems to senior engineers. I hope.

@joseph_1979 Hi Joseph, I just deleted myself from the Reolink camera community Facebook page because they didn't publish my post where I reported what I had written to technical support (for the umpteenth time) regarding the Reolink Trackmix and 511wa malfunctions. Polite, not offensive post, but they refused to publish it. I sent the same post for the umpteenth time to the support email, but I fear that some little hand of a "newcomer" has blocked it, deleted it. If we are at these levels, it is simply disconcerting. Have a good day.

@joseph_1979 Thanks I hope in good news.