@mamymam2013_465350299701478 Could you tell me what problem do you meet?

Find my post and read it, but there are many post about problems with windows last version also android and ios version. Next time test well the programs before publish it!

Modified live view window ratio to 1:1 is horrible. I have an Android Samsung S22 and the live view used to fill the screen and now it does not. Please put it back to the way it used to be!!

Correct I hope asap... Reolink nfor the moment sleep and don't solve

@mamymam2013_465350299701478 Kindly email Reolink support and request the Clear mode stream setting/retrieval when pc and camera are distinct networks. I did this request several months ago.

Done. Reply received from Dorie, but I think don't understand nothing :
"Dorie
22 lug 2023, 10:23 GMT+8
Dear Marco,
 
Thank you for choosing Reolink. This is Dorie from Reolink Support Team.
Sorry for the inconvenience brought to you. Don't worry about that I will try my best to help you.
 
To help you better, please help me troubleshoot and try the methods below to work out this problem.
1. Could you please send us a video to check the problem/error when you switch to clear mode?
2. Please make sure your laptop and the camera connect to a network with a stable/fast network speed. 
3. If you upgrade the Reolink client to the latest version, will the problem be solved? You can download the latest version at this link: https://reolink.com/us/software-and-manual/
 
Looking forward to your reply. Have a nice day!
 
Best Regards,
Reolink Support Team-Dorie

@wintellab2_685310783463432 According to your description you are logging from a network other than that of the cameras. In this case the view is always defaults to Fluent irrespective to what you have set it before. You can set it to CLEAR if and only if your PC and the camera are on the same network.

Previously you declared that the non-memorization of the visual quality was a bug, among other things that dragged on for many versions. You have now changed the version saying that if the cameras are not on the same network, the setting will always be fluent when exiting the program and then re-entering it. The truth that Reolink does not listen to its customers and dictatorially decides and imposes the functions of the software as it sees fit. If I put a survey online on who wants the chosen quality to remain in memory, the results would prove me right. I personally don't like having to memorize quality every time. If someone does not have a fast line it will mean that they will set a fluent quality but otherwise it is right that it can be set fixed to clear.

@reolink-lorenz No issue????? I can choose quality but don't stay on memory and each time i must change it manually when i close and open again the program. Old bug, and never solved by Reolink. Each version is present. Message to Reolink i would like to choose quality and my choose stay on memory. But I think that all customers would like to choose quality and don't say that is normal or other ok?

@mamymam2013_465350299701478 Thank you for the feedback on windows client version 8.8.4. We have released version 8.11 and you may get it from download center: https://reolink.club/3XVXX2s

If the issue you've encountered on version 8.8.4 still happens on version 8.11, let us know and we would love to help.

No issue????? I can choose quality but don't stay on memory and each time i must change it manually when i close and open again the program. Old bug, and never solved by Reolink. Each version is present. Message to Reolink i would like to choose quality and my choose stay on memory. But I think that all customers would like to choose quality and don't say that is normal or other ok?

@mamymam2013_465350299701478 I am running 8.11.0 on Windows 10 and 11 and have no issues. However, I did have an issue with the latest version but I sorted it out myself.

Version 8.11.0 runs on Win 64bit architecture. I asked them to compile their new application for both 32 and 64 bit OS.

No issue????? I can choose quality but don't stay on memory and each time i must change it manually when i close and open again the program. Old bug, and never solved by Reolink. Each version is present. Message to Reolink i would like to choose quality and my choose stay on memory. But I think that all customers would like to choose quality and don't say that is normal or other ok?

It seems impossible but for months I've been stuck (thankfully) on the windows 8.8.4 version. Version that works contrary to the various ones produced by Reolink in recent months full of problems and malfunctions. Since I, together with many other customers, have paid handsomely for your products, don't you think it is right and correct to produce versions of video surveillance programs that work correctly and without problems? We didn't pay you with Monopoly game money, do we? Therefore, pay good programmers and beta testers and I guarantee you that everything will go smoothly and you will save yourself bad figures with your customers, even if it does not seem to worry you, but in the long run customers are lost.

Exactly!

It's incredible, after more than 2 months of waiting and more versions made all always with problems. When are you going to pay developers and beta testers instead of letting us customers do it? Anything from you is incorrect and only creates problems for us and for the management of your cameras. As fast as you make profits from sales if you applied it to problem solving and customer satisfaction this would really be a goal to achieve. I'm still stuck on 8.8.4 which works fine!

@mamymam2013_465350299701478 Kindly send a request to Reolink on https://support.reolink.com/hc/en-us/requests/new/

Done!

@mamymam2013_465350299701478 Well there were lot of requests from customers requesting other sounds and they have implemented it.

Yes you have implemented but you have cancel reolink's push notifications sound. I konw that if i want now i can also put a song or other to use for push notifications, but i would like also original reolink sound .