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@mamymam2013_465350299701478 Could you tell me what problem do you meet?
Find my post and read it, but there are many post about problems with windows last version also android and ios version. Next time test well the programs before publish it!
Every time Reoilink releases a new Windows client version or Android app, I personally always find problems and malfunctions. All this is unacceptable especially when these programs are designed for video surveillance and therefore should be properly tested before being released!. I suggest that Reolink include a function for exporting the configuration file, in order to facilitate the reinstallation of the program in case of malfunction by installing a previous version of the app or client without going crazy or wasting time especially when there are several cameras to configure . I tried, but Reolink never reads or listens to users. Reolink just sells.
Modified live view window ratio to 1:1 is horrible. I have an Android Samsung S22 and the live view used to fill the screen and now it does not. Please put it back to the way it used to be!!
Correct I hope asap... Reolink nfor the moment sleep and don't solve
@joseph_1979 I have been in contact via email with support since early August, but at the moment there are zero solutions! This is yet another email sent to support (I'm in contact with Zoey): How many days do you think it will take for this firmware to be released? The first version on August 4th, produced a drop in the wifi signal, but the camera image was excellent. To remedy this they released a new version on August 14th, but the wifi signal was still low and the image terrible, as were the colors. To remedy this they issued a further version on August 15th, but with the same problems. I believe that based on the version issued in November 2023 where everything worked correctly they can only make other improvements using the same parameters. For an expert engineer who designs the firmware it is very simple to do it, but this does not appear to have been done, it seems like attempts by inexperienced people given the terrible results
Kindly RegardsMarco
@joseph_1979 Sorry I can't write nothing restrective rules They prevent you from doing it. Have a nice day Joseph
@joseph_1979 Hi now someone has written to me from the support and sent problems to senior engineers. I hope.
@joseph_1979 Hi Joseph, I just deleted myself from the Reolink camera community Facebook page because they didn't publish my post where I reported what I had written to technical support (for the umpteenth time) regarding the Reolink Trackmix and 511wa malfunctions. Polite, not offensive post, but they refused to publish it. I sent the same post for the umpteenth time to the support email, but I fear that some little hand of a "newcomer" has blocked it, deleted it. If we are at these levels, it is simply disconcerting. Have a good day.
@joseph_1979 Thanks I hope in good news.
@joseph_1979 Thanks Joseph. It's exactly this difference. With the November firmware it doesn't accept these high wifi parameters, it blocks them, and the seconds on the clock freeze and then quickly run out. I wanted to have confirmation and now I have it. Unfortunately I prefer a good signal to a low one, but to put your same settings, I would have to install the new firmware. As I expected, they made fun of me once again, so many promises, but zero results. You are a capable, expert person and I believe that if I say that taking into consideration the wifi setting of the November 2023 track mix firmware and inserting it into the new one I think it is (confirm it for me) a quick, easy job. They should do the same with the 511wa which has the same problem, but the image quality is ok. I make you laugh. This morning I received the Reolink 4.49.1.2024 android app update... And I was afraid to install it and in fact I was right. An e1zoom, less recent as a model had disappeared from the camera list, but on the other hand the trackmix wifi had been duplicated. Crazy stuff!! Luckily by deleting the extra one and being in the network where this camera is present, it saw it and I added it again. Unannounced update, now the site is almost abandoned to itself and there are no more references. I am very disappointed, a product with great potential supported by terrible software and an incompetent staff!
@joseph_1979 Can you put a screenshot of your trackmix stream value with new firmware please? I would like to make a test. Thank you
@joseph_1979 Is better that you use november 2023 version if you don't have i can give it to you. Good colors and good signal.
@user_678736611209466_678736611209466 @joseph_1979
@user_678736611209466_678736611209466 @joseph_1979 Yes, I agree that the wifi is perfect and the colors too. But in the new firmware version they had changed the recommended values. I attach my current ones, but I remember when I had tried all the wrong firmware versions both for color and signal that these values had increased and varied. Can you confirm this for me? What settings do you use with the November 2023 firmware version, the same one I use? Thanks. Bye
@user_678736611209466_678736611209466 @joseph_1979 @Reolink-Daisy Don't worry Joseph and user 678736611209466, now in addition to mutual respect we understand each other perfectly and, mine was not a request, but only to keep you updated in a friendly way. Here they are wrong and a lot, they have great potential in their hands, but they do not know they have it. Many give up on relying on Reolik precisely because the client software, app, firmware leave much to be desired and are full of problems and malfunctions. This latest news in windows client that you have found is fantastic. You know then, I also purposely tag Daisy the new arrival to show her that I would like to involve her as it is right to do since she replaced Fiona, but she does not seem to be interested, she prefers to make a bad impression of a person who is decidedly unprofessional towards customers, but above all rude.
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