@nick_26792935116 @joseph_1979 Hi my friend Joseph is talking about real condition. Latest windows client september 2024, and same month also mac. This is terrible, also some firmware are terrible, low bar signal level. I have written so many times to support, but always promise to me but never change or done nothing

@big_ted You're absolutely right! No more buggy software and firmware, but above all, they need to understand that if they implemented both properly, the problems would drastically decrease and their image would improve. Unfortunately, they're so superficial and lazy that they don't even keep their website updated. The latest client version is from May. Those were the good old days when Fiona was around! She was really good!

@mamymam2013_465350299701478 Could you tell me what problem do you meet?

Find my post and read it, but there are many post about problems with windows last version also android and ios version. Next time test well the programs before publish it!

The game of passing the support practice from one agent to another is old. What do you think, that I am here wasting time and continuing to write the same things, to another agent for a long time? If you think this you are really crazy! I have given the information for a long time and therefore you just have to solve it, and all the stupid information you ask for has already been given and the tests you list are useless and non-resolving tests. If it were not as I say I would not have solved by rolling back the firmware on both the e1 zoom and the rlc-511wa. The problem of the low wifi signal low bar is present on both the android app and on ios and on windows client and concerns both RLC-511WA and TRACKMIX WIFI. Tell your incompetent firmware developers to carry out tests before releasing the firmware and if I notice that with the router 6 meters away from the camera (router with 5 antennas) the wifi signal is low, all the more reason engineers and developers should notice it, who instead apparently do their job superficially. They are therefore truly incompetent. I have already written all these things and if you had read below (previous emails) you would have found this information, but even those who work in technical support work very, very badly! The Crying Sound Detection and Privacy Mode functions are not included in the windows client. Well, that is also old and to modernise it, it is not enough to change the logo, but it should be renewed and integrated with new functions. take a look at the competition, you could learn something and above all not to lose your customers.
 



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Your request has been updated. To add additional comments, reply to this email:
Reolink
11 apr 2025, 16:22 GMT+8
Dear Marco,
 
Thank you for your detailed feedback and for your continued use of Reolink products. My name is Arielle, and I’m a Senior Technical Support Specialist here at Reolink. I’ve carefully reviewed your concerns and would like to personally address each of them to ensure your voice is heard clearly and constructively.
 
Below, I would like to address the issues with you one by one.
 
1. Push Notification Sound Issue
We understand your frustration regarding the push notification sound playing through the earpiece speaker instead of the loudspeaker. At this time, we have not received widespread reports of this issue, which is why we’d like to investigate your case further.
To help us better understand and reproduce the problem, could you please provide the following:
·       The model of your phone
·       The operating system version (e.g., Android 13 / iOS 17.4)
·       The version of the Reolink App you are currently using, refer to How to Find out the Version of Reolink App
Additionally, please double-check the app permissions for Reolink in your phone settings (especially for notifications and sound output). If possible, a short video demonstrating the issue would be extremely helpful for our technical analysis. Once we have this information, we will attempt to reproduce the issue in our lab environment and escalate as needed.
 
2. WiFi Signal Strength Concerns
Regarding the low WiFi signal bars shown on your cameras, we’d like to understand exactly what you're observing. Could you clarify the following:
·       Do you mean the signal displayed in the app appears low, or have you confirmed actual network performance issues (e.g., lag, disconnection)?
·       Is the low signal indication present in both the mobile app and the Windows client?
·       What is the model of the PC you are using, and what version of the Reolink Client is installed? Refer to How to Find out the Version of Reolink Client (New Client)
This will help us determine whether the issue is a UI display inconsistency, a signal interpretation error, or a real connectivity issue.
 
3. Crying Sound Detection & Privacy Mode on Windows Client
You are absolutely correct that Crying Sound Detection and Privacy Mode are not currently available on the Reolink Windows client. At present, these features are supported only in the mobile app, and we acknowledge the gap in feature parity.
We’ve already forwarded your feedback to our R&D team and will advocate internally to ensure better cross-platform consistency in future updates.

Lastly, I sincerely apologize for the repetitive and impersonal responses you've received so far. That’s not the level of support we aim to deliver, and I understand how frustrating it must feel. Please rest assured that your case is now being handled at a senior level, and we are committed to taking it seriously moving forward.
 
Marco, thank you again for your persistence and for holding us to a higher standard. Your feedback helps us improve—not only our products but also the way we support our users.
Looking forward to your response so we can continue working on this together.
 
Best Regards,
Reolink Support Team– Arielle

Marco
9 apr 2025, 16:43 GMT+8
I'm starting to ask myself some serious questions? Can you read? Do you have vision problems? Or on your own initiative you only answer what you want, and in this case it would be serious, because you would only demonstrate that you are not very smart, but above all not intelligent. You always mention the senior support team, but then they do nothing, they are the usual excuses and you only make fun of customers as always. Instead of receiving avalanches, tons of complaints, have the managers read them so instead of having inexperienced and underpaid people develop software and firmware for little money, have those who know how to do it and pay them. The results will not be lacking, rest assured. Furthermore, these problems exist because the releases are released without even testing them as they should be. You don't even mention the Windows client. And you do the same with the track mix wifi I mentioned both with the hardware series and the software version which also has low wifi signal problems for a long time. That one also has many problems, it is old and should be renewed, but above all it is not updated to support the new features recently inserted in some cameras. This obsessive display of kindness to pretend to care about customers does not impress me. In fact, Reolink customers now know very well that you are making fun of them and they are tired. And I have heard many say, as soon as I buy them I will return them or I will never buy Reolink again. Losing customers is a moment, you know?
 

 

Every time Reoilink releases a new Windows client version or Android app, I personally always find problems and malfunctions. All this is unacceptable especially when these programs are designed for video surveillance and therefore should be properly tested before being released!. I suggest that Reolink include a function for exporting the configuration file, in order to facilitate the reinstallation of the program in case of malfunction by installing a previous version of the app or client without going crazy or wasting time especially when there are several cameras to configure . I tried, but Reolink never reads or listens to users. Reolink just sells.

Modified live view window ratio to 1:1 is horrible. I have an Android Samsung S22 and the live view used to fill the screen and now it does not. Please put it back to the way it used to be!!

Correct I hope asap... Reolink nfor the moment sleep and don't solve

@kimchigun Thank you for sharing my ideas and answering me. Reolink thinks that clogging up customers' emails with a lot of pleasantries and fake kindness, but that hides great incompetence and unpreparedness of the agents who work on closed schemes with a continuous and exasperating copy and paste. Reolink only thinks about selling, but the competition looms and once you have disappointed and lost customers, then you will never get them back.

@joseph_1979 I have been in contact via email with support since early August, but at the moment there are zero solutions! This is yet another email sent to support (I'm in contact with Zoey): How many days do you think it will take for this firmware to be released? The first version on August 4th, produced a drop in the wifi signal, but the camera image was excellent. To remedy this they released a new version on August 14th, but the wifi signal was still low and the image terrible, as were the colors. To remedy this they issued a further version on August 15th, but with the same problems. I believe that based on the version issued in November 2023 where everything worked correctly they can only make other improvements using the same parameters. For an expert engineer who designs the firmware it is very simple to do it, but this does not appear to have been done, it seems like attempts by inexperienced people given the terrible results

Kindly Regards

Marco

@joseph_1979 Firmwares rollback? For RLC-511wa I will lost  Animal AI Recognition feature added. Unfortunately no one answered me and no one from Reolink reads. They only care about selling products and making money, but the times of the good precious and capable Fiona now seem to be far away. It is absurd that no one from Reolink reads and takes seriously what is written by their customers/users in the forum!

@joseph_1979 @KimchiGUN @House_932249889984747 For the moment, and for me, they must change the name of the brand from Reolink to Reolshit

@joseph_1979 @Reolink-Alyson There's no doubt about it! Superficiality, a total lack of professionalism and politeness, are the qualities that distinguish Reolink.

@big_ted Very very sad!...

@big_ted As always, you have to complain, complain, insist, insist, insist, and then they update the page very slowly and annoyingly. I'm sure many firmware updates should be published and the page content updated, but it's better not to bother and leave them on their servers. Pure MADNESS!

@joseph_1979 @big_ted https://reolink.com/lp/professional-series/?utm_source=constantcontact&utm_medium=newsletter&utm_campaign=Prosmb813 Just arrived from Reolink. Now they advertise pro cameras, but without any demo videos, without anything that can truly demonstrate the quality and, above all, the AI technology they feature. Now, I ask, is it possible that everything they do is done so superficially? They talk about the pro series, but they act like beginners. The president of Reolink, in addition to counting the money, the proceeds from our purchases, should be more humble and attentive and come and read what we write. Reolink is very closed to any kind of dialogue, they feel like gods.

@big_ted You're absolutely right! No more buggy software and firmware, but above all, they need to understand that if they implemented both properly, the problems would drastically decrease and their image would improve. Unfortunately, they're so superficial and lazy that they don't even keep their website updated. The latest client version is from May. Those were the good old days when Fiona was around! She was really good!

@joseph_1979 Hi Buddy, actual version is 8.19.6.0 or is changed?. Don't works good again, correct?

@big_ted Frankly, I find Reolink's absurd logic incomprehensible. They've patched the Windows client a bit, but still left the flawed version. The May version is still available on the website. So, what can we do to miraculously release a working version?

@joseph_1979 It definitely seems like they revel in making endless mistakes. You report that the client isn't working and has serious problems, and they release another version that fixes one thing but leaves the other issues intact. It seems like a company run by kids playing around, not a properly managed company that cares about the customer, who is the one who gives them their money. Let me give you another example of Reolink's absurd way of thinking. I recently purchased 2 new E1 zoom 4k IPC_NT14NA48MPSD6 and every time the camera maintenance program starts automatically every week, upon reboot, the camera is not focused. I reported the problem to support but they told me the usual bullshit and the usual stupid and useless tests to do, and the only solution they suggested I try disabling the autofocus in the settings in the system menu - maintenance. Now I say I'm reporting a problem to you which is actually an old bug that has always affected all the latest series of the E1 Zoom and instead of apologizing and working in no time and releasing a corrective firmware, what do you do? Nothing. Always very long waiting times and mostly obvious and idiotic responses. I don't know if any of you have tested or are testing the new pro series, because I'd be curious to know how they go. In my opinion, but I could be wrong, I think the problems encountered will be more or less the same.

@joseph_1979 Exactly, Joseph, one day, but whatever the problem, they can't always be solved; it takes months, sometimes years, and so I'm not just talking about clients, but also apps and firmware. In fact, it seems like they're aiming for the Oscar for poor performances and customer losses. This is evidenced by the fact that here where we write, no one from the company posts, putting their face forward and personally responding to problems and legitimate customer complaints.

@joseph_1979 We all make mistakes, but despite an initial report that the client was terrible and malfunctioning, what does Reolink do? They modify the fonts and change the version number. There are only two possibilities. Either the developers are crazy, or they're just incompetent idiots.