@nick_26792935116 @joseph_1979 Hi my friend Joseph is talking about real condition. Latest windows client september 2024, and same month also mac. This is terrible, also some firmware are terrible, low bar signal level. I have written so many times to support, but always promise to me but never change or done nothing

The game of passing the support practice from one agent to another is old. What do you think, that I am here wasting time and continuing to write the same things, to another agent for a long time? If you think this you are really crazy! I have given the information for a long time and therefore you just have to solve it, and all the stupid information you ask for has already been given and the tests you list are useless and non-resolving tests. If it were not as I say I would not have solved by rolling back the firmware on both the e1 zoom and the rlc-511wa. The problem of the low wifi signal low bar is present on both the android app and on ios and on windows client and concerns both RLC-511WA and TRACKMIX WIFI. Tell your incompetent firmware developers to carry out tests before releasing the firmware and if I notice that with the router 6 meters away from the camera (router with 5 antennas) the wifi signal is low, all the more reason engineers and developers should notice it, who instead apparently do their job superficially. They are therefore truly incompetent. I have already written all these things and if you had read below (previous emails) you would have found this information, but even those who work in technical support work very, very badly! The Crying Sound Detection and Privacy Mode functions are not included in the windows client. Well, that is also old and to modernise it, it is not enough to change the logo, but it should be renewed and integrated with new functions. take a look at the competition, you could learn something and above all not to lose your customers.
 



##- Digita la risposta sopra questa riga -##
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Reolink
11 apr 2025, 16:22 GMT+8
Dear Marco,
 
Thank you for your detailed feedback and for your continued use of Reolink products. My name is Arielle, and I’m a Senior Technical Support Specialist here at Reolink. I’ve carefully reviewed your concerns and would like to personally address each of them to ensure your voice is heard clearly and constructively.
 
Below, I would like to address the issues with you one by one.
 
1. Push Notification Sound Issue
We understand your frustration regarding the push notification sound playing through the earpiece speaker instead of the loudspeaker. At this time, we have not received widespread reports of this issue, which is why we’d like to investigate your case further.
To help us better understand and reproduce the problem, could you please provide the following:
·       The model of your phone
·       The operating system version (e.g., Android 13 / iOS 17.4)
·       The version of the Reolink App you are currently using, refer to How to Find out the Version of Reolink App
Additionally, please double-check the app permissions for Reolink in your phone settings (especially for notifications and sound output). If possible, a short video demonstrating the issue would be extremely helpful for our technical analysis. Once we have this information, we will attempt to reproduce the issue in our lab environment and escalate as needed.
 
2. WiFi Signal Strength Concerns
Regarding the low WiFi signal bars shown on your cameras, we’d like to understand exactly what you're observing. Could you clarify the following:
·       Do you mean the signal displayed in the app appears low, or have you confirmed actual network performance issues (e.g., lag, disconnection)?
·       Is the low signal indication present in both the mobile app and the Windows client?
·       What is the model of the PC you are using, and what version of the Reolink Client is installed? Refer to How to Find out the Version of Reolink Client (New Client)
This will help us determine whether the issue is a UI display inconsistency, a signal interpretation error, or a real connectivity issue.
 
3. Crying Sound Detection & Privacy Mode on Windows Client
You are absolutely correct that Crying Sound Detection and Privacy Mode are not currently available on the Reolink Windows client. At present, these features are supported only in the mobile app, and we acknowledge the gap in feature parity.
We’ve already forwarded your feedback to our R&D team and will advocate internally to ensure better cross-platform consistency in future updates.

Lastly, I sincerely apologize for the repetitive and impersonal responses you've received so far. That’s not the level of support we aim to deliver, and I understand how frustrating it must feel. Please rest assured that your case is now being handled at a senior level, and we are committed to taking it seriously moving forward.
 
Marco, thank you again for your persistence and for holding us to a higher standard. Your feedback helps us improve—not only our products but also the way we support our users.
Looking forward to your response so we can continue working on this together.
 
Best Regards,
Reolink Support Team– Arielle

Marco
9 apr 2025, 16:43 GMT+8
I'm starting to ask myself some serious questions? Can you read? Do you have vision problems? Or on your own initiative you only answer what you want, and in this case it would be serious, because you would only demonstrate that you are not very smart, but above all not intelligent. You always mention the senior support team, but then they do nothing, they are the usual excuses and you only make fun of customers as always. Instead of receiving avalanches, tons of complaints, have the managers read them so instead of having inexperienced and underpaid people develop software and firmware for little money, have those who know how to do it and pay them. The results will not be lacking, rest assured. Furthermore, these problems exist because the releases are released without even testing them as they should be. You don't even mention the Windows client. And you do the same with the track mix wifi I mentioned both with the hardware series and the software version which also has low wifi signal problems for a long time. That one also has many problems, it is old and should be renewed, but above all it is not updated to support the new features recently inserted in some cameras. This obsessive display of kindness to pretend to care about customers does not impress me. In fact, Reolink customers now know very well that you are making fun of them and they are tired. And I have heard many say, as soon as I buy them I will return them or I will never buy Reolink again. Losing customers is a moment, you know?
 

 

@mamymam2013_465350299701478 Could you tell me what problem do you meet?

Find my post and read it, but there are many post about problems with windows last version also android and ios version. Next time test well the programs before publish it!

Every time Reoilink releases a new Windows client version or Android app, I personally always find problems and malfunctions. All this is unacceptable especially when these programs are designed for video surveillance and therefore should be properly tested before being released!. I suggest that Reolink include a function for exporting the configuration file, in order to facilitate the reinstallation of the program in case of malfunction by installing a previous version of the app or client without going crazy or wasting time especially when there are several cameras to configure . I tried, but Reolink never reads or listens to users. Reolink just sells.

@kimchigun Thank you for sharing my ideas and answering me. Reolink thinks that clogging up customers' emails with a lot of pleasantries and fake kindness, but that hides great incompetence and unpreparedness of the agents who work on closed schemes with a continuous and exasperating copy and paste. Reolink only thinks about selling, but the competition looms and once you have disappointed and lost customers, then you will never get them back.

Modified live view window ratio to 1:1 is horrible. I have an Android Samsung S22 and the live view used to fill the screen and now it does not. Please put it back to the way it used to be!!

Correct I hope asap... Reolink nfor the moment sleep and don't solve

@joseph_1979 I have been in contact via email with support since early August, but at the moment there are zero solutions! This is yet another email sent to support (I'm in contact with Zoey): How many days do you think it will take for this firmware to be released? The first version on August 4th, produced a drop in the wifi signal, but the camera image was excellent. To remedy this they released a new version on August 14th, but the wifi signal was still low and the image terrible, as were the colors. To remedy this they issued a further version on August 15th, but with the same problems. I believe that based on the version issued in November 2023 where everything worked correctly they can only make other improvements using the same parameters. For an expert engineer who designs the firmware it is very simple to do it, but this does not appear to have been done, it seems like attempts by inexperienced people given the terrible results

Kindly Regards

Marco

@joseph_1979 Firmwares rollback? For RLC-511wa I will lost  Animal AI Recognition feature added. Unfortunately no one answered me and no one from Reolink reads. They only care about selling products and making money, but the times of the good precious and capable Fiona now seem to be far away. It is absurd that no one from Reolink reads and takes seriously what is written by their customers/users in the forum!

@joseph_1979 @KimchiGUN @House_932249889984747 For the moment, and for me, they must change the name of the brand from Reolink to Reolshit

@kimchigun Reolink
14 apr 2025, 12:24 GMT+8

I understand that you are forced to answer me like this, but you should tell your bosses that now customers have long and exhausting exchanges of unproductive, useless emails and above all aimed at fooling the customer once again with false promises that Reolink never keeps. If you want, you can send dozens and dozens of emails that I previously sent to Reolink for other problems and they contain your same false promise that not immediately but that in the next firmware releases the senior engineers will take it into account and solve it but then in reality time passes and nothing happens. In fact, in your list the models and relative hardware and firmware versions are not mentioned because you know very well that this email is only to pretend that Reolink is really concerned with solving the problems. I'm sorry but you will soon lose many many customers.

Dear Marco,
 
Thank you for continuing to share such detailed feedback and for your persistence in pushing for higher standards — it’s genuinely appreciated.
 
I want to start by acknowledging your frustration. You’re absolutely right that firmware stability and proper cross-platform support should be fundamental, and I understand how disappointing it must be to feel like your time is being wasted repeating the same points. Your experience should never be reduced to a game of passing tickets around, and I hear you loud and clear.
You’ve made it very clear that:
·       The issues began after firmware updates and were resolved by rolling back — that speaks volumes.
·       The low WiFi signal is consistently present across Android, iOS, and Windows, even with strong routers nearby.
·       The Windows Client lacks parity with mobile apps, especially in terms of features like Privacy Mode and Crying Sound Detection.
All of this points to deeper quality control and prioritization issues on the development side, which absolutely need to be escalated properly — not just acknowledged and shelved.
 
We will compile your feedback and forward it to our R&D team for their reference during future firmware and software development. While we cannot promise immediate changes, feedback like yours plays an important role in shaping product improvements over time.

If any further assistance is needed, please do not hesitate to let me know.
Have a nice day.
 
Best Regards,
Reolink Support Team– Arielle

@kimchigun Thank you for sharing my ideas and answering me. Reolink thinks that clogging up customers' emails with a lot of pleasantries and fake kindness, but that hides great incompetence and unpreparedness of the agents who work on closed schemes with a continuous and exasperating copy and paste. Reolink only thinks about selling, but the competition looms and once you have disappointed and lost customers, then you will never get them back.

The game of passing the support practice from one agent to another is old. What do you think, that I am here wasting time and continuing to write the same things, to another agent for a long time? If you think this you are really crazy! I have given the information for a long time and therefore you just have to solve it, and all the stupid information you ask for has already been given and the tests you list are useless and non-resolving tests. If it were not as I say I would not have solved by rolling back the firmware on both the e1 zoom and the rlc-511wa. The problem of the low wifi signal low bar is present on both the android app and on ios and on windows client and concerns both RLC-511WA and TRACKMIX WIFI. Tell your incompetent firmware developers to carry out tests before releasing the firmware and if I notice that with the router 6 meters away from the camera (router with 5 antennas) the wifi signal is low, all the more reason engineers and developers should notice it, who instead apparently do their job superficially. They are therefore truly incompetent. I have already written all these things and if you had read below (previous emails) you would have found this information, but even those who work in technical support work very, very badly! The Crying Sound Detection and Privacy Mode functions are not included in the windows client. Well, that is also old and to modernise it, it is not enough to change the logo, but it should be renewed and integrated with new functions. take a look at the competition, you could learn something and above all not to lose your customers.
 



##- Digita la risposta sopra questa riga -##
Your request has been updated. To add additional comments, reply to this email:
Reolink
11 apr 2025, 16:22 GMT+8
Dear Marco,
 
Thank you for your detailed feedback and for your continued use of Reolink products. My name is Arielle, and I’m a Senior Technical Support Specialist here at Reolink. I’ve carefully reviewed your concerns and would like to personally address each of them to ensure your voice is heard clearly and constructively.
 
Below, I would like to address the issues with you one by one.
 
1. Push Notification Sound Issue
We understand your frustration regarding the push notification sound playing through the earpiece speaker instead of the loudspeaker. At this time, we have not received widespread reports of this issue, which is why we’d like to investigate your case further.
To help us better understand and reproduce the problem, could you please provide the following:
·       The model of your phone
·       The operating system version (e.g., Android 13 / iOS 17.4)
·       The version of the Reolink App you are currently using, refer to How to Find out the Version of Reolink App
Additionally, please double-check the app permissions for Reolink in your phone settings (especially for notifications and sound output). If possible, a short video demonstrating the issue would be extremely helpful for our technical analysis. Once we have this information, we will attempt to reproduce the issue in our lab environment and escalate as needed.
 
2. WiFi Signal Strength Concerns
Regarding the low WiFi signal bars shown on your cameras, we’d like to understand exactly what you're observing. Could you clarify the following:
·       Do you mean the signal displayed in the app appears low, or have you confirmed actual network performance issues (e.g., lag, disconnection)?
·       Is the low signal indication present in both the mobile app and the Windows client?
·       What is the model of the PC you are using, and what version of the Reolink Client is installed? Refer to How to Find out the Version of Reolink Client (New Client)
This will help us determine whether the issue is a UI display inconsistency, a signal interpretation error, or a real connectivity issue.
 
3. Crying Sound Detection & Privacy Mode on Windows Client
You are absolutely correct that Crying Sound Detection and Privacy Mode are not currently available on the Reolink Windows client. At present, these features are supported only in the mobile app, and we acknowledge the gap in feature parity.
We’ve already forwarded your feedback to our R&D team and will advocate internally to ensure better cross-platform consistency in future updates.

Lastly, I sincerely apologize for the repetitive and impersonal responses you've received so far. That’s not the level of support we aim to deliver, and I understand how frustrating it must feel. Please rest assured that your case is now being handled at a senior level, and we are committed to taking it seriously moving forward.
 
Marco, thank you again for your persistence and for holding us to a higher standard. Your feedback helps us improve—not only our products but also the way we support our users.
Looking forward to your response so we can continue working on this together.
 
Best Regards,
Reolink Support Team– Arielle

Marco
9 apr 2025, 16:43 GMT+8
I'm starting to ask myself some serious questions? Can you read? Do you have vision problems? Or on your own initiative you only answer what you want, and in this case it would be serious, because you would only demonstrate that you are not very smart, but above all not intelligent. You always mention the senior support team, but then they do nothing, they are the usual excuses and you only make fun of customers as always. Instead of receiving avalanches, tons of complaints, have the managers read them so instead of having inexperienced and underpaid people develop software and firmware for little money, have those who know how to do it and pay them. The results will not be lacking, rest assured. Furthermore, these problems exist because the releases are released without even testing them as they should be. You don't even mention the Windows client. And you do the same with the track mix wifi I mentioned both with the hardware series and the software version which also has low wifi signal problems for a long time. That one also has many problems, it is old and should be renewed, but above all it is not updated to support the new features recently inserted in some cameras. This obsessive display of kindness to pretend to care about customers does not impress me. In fact, Reolink customers now know very well that you are making fun of them and they are tired. And I have heard many say, as soon as I buy them I will return them or I will never buy Reolink again. Losing customers is a moment, you know?
 

 

@joseph_1979 I'm starting to ask myself some serious questions? Can you read? Do you have vision problems? Or on your own initiative you only answer what you want, and in this case it would be serious, because you would only demonstrate that you are not very smart, but above all not intelligent. You always mention the senior support team, but then they do nothing, they are the usual excuses and you only make fun of customers as always. Instead of receiving avalanches, tons of complaints, have the managers read them so instead of having inexperienced and underpaid people develop software and firmware for little money, have those who know how to do it and pay them. The results will not be lacking, rest assured. Furthermore, these problems exist because the releases are released without even testing them as they should be. You don't even mention the Windows client. And you do the same with the track mix wifi I mentioned both with the hardware series and the software version which also has low wifi signal problems for a long time. That one also has many problems, it is old and should be renewed, but above all it is not updated to support the new features recently inserted in some cameras. This obsessive display of kindness to pretend to care about customers does not impress me. In fact, Reolink customers now know very well that you are making fun of them and they are tired. And I have heard many say, as soon as I buy them I will return them or I will never buy Reolink again. Losing customers is a moment, you know?
 



##- Digita la risposta sopra questa riga -##
Your request has been updated. To add additional comments, reply to this email:
JL
9 apr 2025, 07:03 GMT+8
Hello Marco,
 
We received your concern about multiple issues with their RLC-511WA and E1 Zoom cameras after firmware updates.
 
I will escalate your concern to our senior support team, and they will help you resolve the concern.
 
If you have more details about the concern, please let us know, and it will help us resolve the concern soon.
 
Your ticket ID is 1035203. Have a nice day!
 
Best Regards,
Reolink Support Team-Gary

@joseph_1979 Buddy, I know but i think that if i buy a product and I'm a customer, someone before or later must reply. Products are good, but software and firmware are terrible!

@andreeoren_655196217664283 Don't worry is terrible as always!

@joseph_1979 LATEST NEWS FROM REOLSHIT

You always repeat the same things and in vain because I have already done the rollback to the previous firmware a long time ago. I also wrote to you that the Windows client is not updated with the new functions present in the camera, but you ignored this too. Look I'll tell you another thing, even the trackmix wifi hardware IPC_529SD78MP and firmware v3.0.0.4255_2411271222 same problem of low signal wifi bar. But the fact that you tell me that you report and that the development team is working or will work to resolve it are the usual lies that you tell because it is not true. They told me many times but then nothing ever happened.


 JL
5 apr 2025, 05:48 GMT+8
 
Thanks for your kind reply.
 
I would like to sincerely apologize for the inconvenience you are currently experiencing with your cameras as a result of the firmware downgrade. I understand how frustrating this situation must be, especially considering that the downgrade has led to the loss of certain key features. I deeply regret that this issue has caused disruption to your use of the cameras and their functionality.
 
Unfortunately, the latest firmware update does not support the notification sounds through the speaker that is responsible for managing the hands-free capabilities of your mobile device. I completely understand how essential this feature is for you, and I want to assure you that we have already brought this matter to the attention of our development team. They are actively working on a solution, and we anticipate that this issue will be addressed and resolved in one of our upcoming firmware updates.
 
In the meantime, to restore the notification sounds functionality, I would recommend reverting to the previous firmware version. This should temporarily resolve the issue while we work on a more permanent fix.
 
Once again, I apologize for the frustration this has caused and appreciate your understanding and patience as we work to improve your experience. Should you have any further concerns or need assistance with the firmware rollback, please do not hesitate to reach out. We are here to help and ensure that your equipment performs at its best.
 
Thanks for your cooperation and patience.

Best Regards,
Reolink Support Team-Gary

Marco
4 apr 2025, 15:57 GMT+8
I think you are doing a terrible job! What I wrote is completely different, but the crazy thing is that you always have my original email available, which you can always reread if you have doubts. Reolink will lose many customers who are tired of being fooled by a terrible, incompetent and non-existent customer service. Anyway, reread and see if what you wrote is the same!
Marco
27 mar 2025, 21:51 GMT+8
I just discovered that both the Rlc-511wa with firmware version v3.1.0.4381_2411301864 and the e1 zoom hardware version IPC_566SD664M5MP and latest firmware v3.1.0.4417_2412122178 the notification sounds are not emitted as for other cameras from the speaker that manages the hands-free of the cell phone, but very slightly only from the speaker that is used in a normal call by placing the ear. Making rollback for RLC-511wa I have lost Animal AI Recognition feature added and for e1-zoom new function Crying Sound Detection and privacy mode added. Also, on latest windows client Crying Sound Detection and privacy mode added are not present in the program. Also, Rlc-511wa wifi bar signal is very low. Please avoid listing the usual useless stupid tests to do because I know them all and they are useless. Instead, inform the right people so that they can solve these serious problems. I paid for the cameras and they must work correctly, and if faulty firmware is released it is certainly not my fault. Don't make fun of me as usual, but solve it, thanks.
 
 
 
 

@joseph_1979 LATEST MESSAGE FROM REOLSHIT SUPPORT

Dear Marco,

I hope everything is going well.

We haven't heard from you for a while, and I'm writing to check if you still need help.

If you still need help or have more questions, please respond at your earliest convenience. So we can assist you to solve the problem as soon as possible.

If everything is sorted out，just inform me to close this ticket, so you won't be bothered.

Thank you for your patience and cooperation. Have a great day!

Best regards,
Reolink Support Team

As a reminder, here’s our previous conversation:
JL
1 apr 2025, 05:14 GMT+8
Dear Marco,
 
Thanks for your kind reply.
 
I hear your frustration, and I truly understand how disappointing it can be when you're not receiving the kind of support you expect. It’s frustrating to feel like you’re just getting repeated, impersonal responses without a real solution or a sense of progress. 
 
Your feedback about the quality of the support and the lack of meaningful help is completely valid, and I can see how it would lead to a negative impression of the company.
 
I really appreciate you taking the time to share your experience and thoughts. It’s clear you’re seeking more thoughtful, personalized assistance, and I’ll be sure to pass along your feedback so that it can be addressed. No one likes feeling like they’re not being listened to, and I genuinely hope future interactions are more helpful and engaging for you.
 
If you require any further assistance, we encourage you to call us back without any hesitation.
 
Thanks for your cooperation and patience.
Have a nice day.
 
Best Regards,
Reolink Support Team-Gary

MY REPLY

It's one thing if it's artificial intelligence that answers me, another if it's an agent. But how can I report bugs and malfunctions due to the firmware and you ask me if I still have problems? Either you're stupid or you're crazy. One of the two

@joseph_1979 latest reply From Reolshit

JL
1 apr 2025, 05:14 GMT+8
Dear Marco,
 
Thanks for your kind reply.
 
I hear your frustration, and I truly understand how disappointing it can be when you're not receiving the kind of support you expect. It’s frustrating to feel like you’re just getting repeated, impersonal responses without a real solution or a sense of progress. 
 
Your feedback about the quality of the support and the lack of meaningful help is completely valid, and I can see how it would lead to a negative impression of the company.
 
I really appreciate you taking the time to share your experience and thoughts. It’s clear you’re seeking more thoughtful, personalized assistance, and I’ll be sure to pass along your feedback so that it can be addressed. No one likes feeling like they’re not being listened to, and I genuinely hope future interactions are more helpful and engaging for you.
 
If you require any further assistance, we encourage you to call us back without any hesitation.
 
Thanks for your cooperation and patience.
Have a nice day.
 
Best Regards,
Reolink Support Team-Gary

@joseph_1979 @KimchiGUN @House_932249889984747 For the moment, and for me, they must change the name of the brand from Reolink to Reolshit