@nick_26792935116 @joseph_1979 Hi my friend Joseph is talking about real condition. Latest windows client september 2024, and same month also mac. This is terrible, also some firmware are terrible, low bar signal level. I have written so many times to support, but always promise to me but never change or done nothing

@mamymam2013_465350299701478 Could you tell me what problem do you meet?

Find my post and read it, but there are many post about problems with windows last version also android and ios version. Next time test well the programs before publish it!

Every time Reoilink releases a new Windows client version or Android app, I personally always find problems and malfunctions. All this is unacceptable especially when these programs are designed for video surveillance and therefore should be properly tested before being released!. I suggest that Reolink include a function for exporting the configuration file, in order to facilitate the reinstallation of the program in case of malfunction by installing a previous version of the app or client without going crazy or wasting time especially when there are several cameras to configure . I tried, but Reolink never reads or listens to users. Reolink just sells.

Modified live view window ratio to 1:1 is horrible. I have an Android Samsung S22 and the live view used to fill the screen and now it does not. Please put it back to the way it used to be!!

Correct I hope asap... Reolink nfor the moment sleep and don't solve

@joseph_1979 I have been in contact via email with support since early August, but at the moment there are zero solutions! This is yet another email sent to support (I'm in contact with Zoey): How many days do you think it will take for this firmware to be released? The first version on August 4th, produced a drop in the wifi signal, but the camera image was excellent. To remedy this they released a new version on August 14th, but the wifi signal was still low and the image terrible, as were the colors. To remedy this they issued a further version on August 15th, but with the same problems. I believe that based on the version issued in November 2023 where everything worked correctly they can only make other improvements using the same parameters. For an expert engineer who designs the firmware it is very simple to do it, but this does not appear to have been done, it seems like attempts by inexperienced people given the terrible results

Kindly Regards

Marco

@joseph_1979 Firmwares rollback? For RLC-511wa I will lost  Animal AI Recognition feature added. Unfortunately no one answered me and no one from Reolink reads. They only care about selling products and making money, but the times of the good precious and capable Fiona now seem to be far away. It is absurd that no one from Reolink reads and takes seriously what is written by their customers/users in the forum!

@joseph_1979 @big_ted I report here the useless conversation I had via email with the useless and incapable technical assistance

27 mar 2025, 21:51 GMT+8
I just discovered that both the Rlc-511wa with firmware version v3.1.0.4381_2411301864 and the e1 zoom hardware version IPC_566SD664M5MP and latest firmware v3.1.0.4417_2412122178 the notification sounds are not emitted as for other cameras from the speaker that manages the hands-free of the cell phone, but very slightly only from the speaker that is used in a normal call by placing the ear. Making rollback for RLC-511wa I have lost Animal AI Recognition feature added and for e1-zoom new function Crying Sound Detection and privacy mode added. Also, on latest windows client Crying Sound Detection and privacy mode added are not present in the program. Also, Rlc-511wa wifi bar signal is very low. Please avoid listing the usual useless stupid tests to do because I know them all and they are useless. Instead, inform the right people so that they can solve these serious problems. I paid for the cameras and they must work correctly, and if faulty firmware is released it is certainly not my fault. Don't make fun of me as usual, but solve it, thanks.
 
Kindly Regards

JL
29 mar 2025, 00:47 GMT+8
Dear Marco,

Thank you for contacting Reolink! This is Gary from Reolink Support Team. I apologize for the inconvenience you're experiencing with your RLC-511WA and E1 Zoom cameras. I understand your frustration, and I assure you that we take your concerns seriously. Let me address the issues you've reported:

We kindly request that you provide the following details to enhance our understanding of the situation: 
 
1. The specific model of your mobile phone that is experiencing the notification sound problem. 
 
2. The version of the Reolink app currently installed on your device. 
 
3. The version of the Reolink Client you are using on your Windows system. We appreciate your understanding as we strive to resolve these matters. We will keep you informed about our progress and any potential solutions.
 
4. We strongly advise updating the cameras once more. Keeping your Reolink devices current with the latest firmware is essential for achieving optimal performance, accessing enhanced features, and ensuring security improvements.

Thank you for your kind understanding and looking forward to your reply.
Have a nice day.
 
Best Regards,
Reolink Support Team-Gary
 
Marco
29 mar 2025, 00:54 GMT+8
I don’t want as always lost time . I have made firmware rollback on the two camera and push notification now work again. End of transmission 

JL
29 mar 2025, 01:40 GMT+8
Dear Marco,
 
Thanks for your kind reply.
 
I am glad to hear that you were able to resolve the issue on your own and that the push notifications for the cameras are operational again! It's always great when users can find solutions independently. If you ever have more questions or run into any other concerns in the future, please don't hesitate to reach out to us. We're always here to help.
 
Kindly let me know if there are any further inquiries or issues that need to be resolved, or if I may proceed with closing the ticket.
 
Thanks for your cooperation and patience.
Have a nice day.
 
Best Regards,
Reolink Support Team-Gary
 
 Marco
29 mar 2025, 01:52 GMT+8
I wonder if you read the emails or not. The latest versions have buggy firmware and to solve it I had to give up new features of both the e1-zoom and the Rlc-511wa. From how he answers me with extreme superficiality I understand that in Reolink they only hire incompetent people because his duty would be to report these problems to the right people. If Reolink continues like this it will lose a lot of customers and there is a lot of competition on the market.
 
JL
29 mar 2025, 06:37 GMT+8
Dear Marco,
 
Thanks for your kind reply.
 
 We deeply regret that we fell short of meeting your expectations in this regard.
 
We understand your frustration and disappointment with our customer support, and we take this matter very seriously. 
 
While we regret the inconvenience you've encountered, we're pleased to hear that you were able to resolve the issue on your own. However, we acknowledge that your journey with our brand hasn't been smooth, and we want to assure you that we are working diligently to enhance our customer support processes to prevent such delays in the future.
 
Should you have any further questions, or concerns, or require assistance in the future, please don't hesitate to reach out to us. 
Once again, we apologize for the inconvenience you've faced, and we appreciate your understanding as we work to improve our services.
 
Thank you for your patience and for giving us the opportunity to assist you.
Have a nice day.
 
Best Regards,
Reolink Support Team-Gary

Listen to me JL of these stupid and useless copy and paste received from what should be technical assistance equal to this, I have plenty to sell and I don't know what to do with them. I can send you the same sentences that you copy and paste that other colleagues of yours have already sent me. Advise your bosses that they must have more imagination because when users talk to each other and in forums the truth always comes out and if the sentences are always the same Reolink just makes a bad impression and that's it. I thank you for not having done anything as always (apart from a few rare exceptions from some other agents) but this is the poor quality standard of Reolink.

@joseph_1979 Thanks but he only manner to hear again push notification "firmware rollback" 2 days ago I have written to reolink support but 0 replies

@joseph_1979 Hi friend, rollback done. Futures lost but now notifications sounds they work perfetcly again.

@joseph_1979 Just sent an email to Reolink support
I just discovered that both the Rlc-511wa with firmware version v3.1.0.4381_2411301864 and the e1 zoom hardware version IPC_566SD664M5MP and latest firmware v3.1.0.4417_2412122178 the notification sounds are not emitted as for other cameras from the speaker that manages the hands-free of the cell phone, but very slightly only from the speaker that is used in a normal call by placing the ear. Making rollback for RLC-511wa I have lost Animal AI Recognition feature added and for e1-zoom new function Crying Sound Detection and privacy mode added. Also, on latest windows client Crying Sound Detection and privacy mode added are not present in the program. Also, Rlc-511wa wifi bar signal is very low. Please avoid listing the usual useless stupid tests to do because I know them all and they are useless. Instead, inform the right people so that they can solve these serious problems. I paid for the cameras and they must work correctly, and if faulty firmware is released it is certainly not my fault. Don't make fun of me as usual, but solve it, thanks.
 

@joseph_1979 Firmwares rollback? For RLC-511wa I will lost  Animal AI Recognition feature added. Unfortunately no one answered me and no one from Reolink reads. They only care about selling products and making money, but the times of the good precious and capable Fiona now seem to be far away. It is absurd that no one from Reolink reads and takes seriously what is written by their customers/users in the forum!

@joseph_1979 Samsung S20 Ultra 5g

@joseph_1979 Hi Joseph, Reolink's rough firmware builds continue. I just discovered that both the Rlc-511wa with firmware version v3.1.0.4381_2411301864 and the e1 zoom hardware version IPC_566SD664M5MP and latest firmware v3.1.0.4417_2412122178 the notification sounds are not emitted as for other cameras from the speaker that manages the hands-free of the cell phone, but very slightly only from the speaker that is used in a normal call by placing the ear. If you can report to the right person please thank you. Thanks Reolink from bad to worse!

@joseph_1979 Exactly! Bravo!

@joseph_1979 So much so that I also add, always referring to the approximation with which Reolink works, that after the latest firmware update of both the RLC-511WA and the e1 zoom (hardware version IPC_566SD664M5MP) push notifications finally arrive for both cameras in Italian, but the email sent remained in English. But this is nothing new, Reolink always does things by halves

@joseph_1979 I would like to point out that in this version of the client, if you have a latest generation e1 zoom, there is no management of the baby crying sound detection which is present on both the Android and iOS apps. As always, Reolink is approximate, and no new functions have been introduced. It's the usual copy and paste and they already take a lot of time and software versions to make it work. Come on Reolink, don't just earn money, spend some money and pay capable technicians and developers and the results will surely not be lacking!