Installation path for DirectX Redist (June 2010)

[user_724016330887410_724016330887410]

I have the Reolink Doorbell camera - telling me to install DirectX files - what is the correct path for installing DirectX files?

[joseph_1979]

@user_724016330887410_724016330887410 Just extract the file in a folder and execute the dxsetup.exe. Dll files shall be installed in C:\Windows\System32 (and C:\Windows\SysWOW64 on a 64-bit copy of Windows)

[user_724270399045831_724270399045831]

You can manually check for updates in Windows settings. If the camera software requires a specific version of DirectX, it should be included in the camera's software installation package. Avoid downloading DirectX files from unofficial sources, as this can lead to compatibility and security issues.

[user_724016330887410_724016330887410]

@joseph_1979 Thanks.
I ran the dxdiag tool and it shows I have DirectX 12 installed - so I should be ok - correct?

[user_724016330887410_724016330887410]

This post is deleted!

[user_724016330887410_724016330887410]

@user_724270399045831_724270399045831 Thanks. DirectX 12 is already installed. I think I'm good.

[joseph_1979]

@user_724016330887410_724016330887410 Whatever you have installed, dxdiag gives the most recent one on your machine which is 12. Run the client and if there will be a video issue then install DirectX9.

[ahmethassan]

When prompted to install DirectX files for your Reolink Doorbell camera, the correct path for installing DirectX files depends on the version of DirectX required and the operating system you are using. DirectX is a set of APIs (Application Programming Interfaces) developed by Microsoft to enhance multimedia and gaming capabilities on Windows systems.

[Nanuk_703854712033447]

I just started receiving the same problem. Started after the latest Reolink upgrade. I installed the DirectX file in the two directories mentioned below, ran as administrator, rebooted my computer and I'm still getting the message. Since I already installed it I click on the "I Got It" button and the "Live View" don't show up. I then click on "Playback" see that it did save a few videos then I click back on "Live View" and I can see the area the camera is pointing to.

[joseph_1979]

@nanuk_703854712033447 And thereafter was OK for all cameras?

[joseph_1979]

@nanuk_703854712033447 This means that the client is not checking whether the DirectX9 is installed or not.

@lorenz Kindly check with dev team whether client checks whether DirectX9 is installed before prompting customers to install it.

[Nanuk_703854712033447]

Yes - I get it every time I bring up the Reolink Client. To give you more information about my system. I have 15 Cameras, 6 are connected to a "Remote" location. Three of them are connected to my Garage, 2 to a "Carport" which I have my Tractor in and the other one is on my Driveway. I connected them via the https://www.youtube.com/watch?v=iUM2RiVBHAo&t=190s video and they are connected directly to my modem that I get my internet from. We are on hughesnet because there isn't any cable out here. The other 9 are connected directly to the NVR. When I first bring up Reolink Client all 15 cameras are blank UNLESS I try to access the 6 cameras directly and they are fine. When I go back and try to view the ones connected to the NVR the "Live View" is still blank. I then go to "Playback" on one of the cameras connected to the NVR and see they do have video stored. I then go back to "Live View" on that camera and the picture is now there. Hopefully I supplied you with enough information to understand my issue.

[joseph_1979]

@nanuk_703854712033447 Thanks for the information provided. And before you upgraded to v8.12.1 you were running which version?

Did you check whether your NVR has the newest firmware? You can check this from Reolink download Center.

Kindly open a ticket with support.

[bnkuder_41107750744308]

I had the same issue:
For those that stumble upon this thread (which appears to be everyone who has upgraded to v.8.12.1) the link below is the missing information you need to finish fixing the problem:

https://support.reolink.com/hc/en-us/articles/21691244927897-How-to-Download-and-Install-DirectX-Jun2010-Redist-exe/