Reolink Client Windows App issue

fmhawkeye

Hello!

I have three Argus2 in use. The Android app works fine. I only have problems with the Windows client app:
I added all my cameras within my network. Everything works fine. But if I try remote access outside of my own network the app can´t connect to ma cameras. The Android app works.

Can anyone spot the problem?

Crimp On

For remote access, cameras have to be added to the Windows client app using their UID's, not IP addresses. The UID is the key into Reolink's "cloud" that the app queries to find the camera.

fmhawkeye

I know that and I did it. I added all cameras via UID.
As I try to explain it works within my own network. I can see all cameras etc. Everything is fine. But if I move to another network and try remote access via internet it doesn´t work anymore...

Remote access via Android app is working.

BatMan

I read somewhere in the helps pages on Reolink website that...

The Reolink default Media port, HTTP port, and RTMP port are 9000, 80, and 1935

I think that you must open this ports (or only 1 port i don't know what port) on your router.

Crimp On

"As I try to explain it works within my own network. I can see all cameras etc. Everything is fine. But if I move to another network and try remote access via internet it doesn´t work anymore..."

BatMan is correct. Provided that you have only one router (i.e. not both a modem/router from the ISP and a router of your own) then you must "Port Forward" an external port to a camera port. However, most routers forward a specific external port to ONE computer inside the LAN. So, if you have five cameras you want to access, then you have to set up five forwarding rules. To access the camera web interfaces (HTTP), you would do something like this:

External port 81, forward to (IP of camera 1), port 80
External port 82, forward to (IP of camera 2), port 80
External port 83, forward to (IP of camera 3), port 80

Then, when you want to access camera 1, you would web browse to: http://(your public IP):81

Do a similar thing if port 9000 is the destination. set up forwards from 9001 to 9000, 9002 to 9000, 9003 to 9000, etc.

And... Most of us have Dynamic IP addresses from our internet suppliers. In order to ensure that we always know what our current IP address is, we sign up for a DDNS (Dynamic DNS) service (I use No-IP.com There are lots of them.)

This all gets pretty complicated and tedious, which is why the camera manufacturers have turned to the "cloud" solution. Instead of carrying around a list of "Camera 4 is port xxx4. My public IP is now..." we just open the app and it shows us the "name" of each camera. We click, and we're connected.

Cynthia

Hi Crimp On, could you please send a request about this issue to Support@reolink.com? Our support team will help you with it.
Thanks for your understanding!