Cloud Library no showing on phone

[mamatracy2004_534297722384587]

Suddenly I cannot access my cloud library on my smartphone. It was there yesterday and now it's gone, yet I can still see it on my PC. What happened?

[dioclervaux_692411932307595]

@mamatracy2004_534297722384587
Idem, Fist Access by phone just now, wants me to buy a new Cloud Plan (non of it free) while a couple of hours ago I accessed on PC without Problem.

[joseph_1979]

@dioclervaux_692411932307595 There is a free plan for 1 camera which has to be renewed occasionally. But there are other methods to store the videos such as NVR and FTP servers.

[tricia dabrowski_458328200233118]

This is crazy. I've been trying to connect my cameras to the cloud for 2 days. I resubscribed to a free account 2 weeks ago, but was told my account expired this week. I resubscribed again, but found my camera was no longer connected to the cloud. When I could not add a device I reinstalled the app and the cloud option no longer appears (the smart home option remains). I'm about to return a whole lot of product for credit if I don't get an answer.

[Reolink Lorenz]

@tricia-dabrowski_458328200233118 Hello Tricia, to get the cloud option shown in the app, you will need to log into the app with your Reolink cloud account first. Here is a detailed guide for your reference: https://support.reolink.com/hc/en-us/articles/16240477519001-How-to-Log-in-to-Log-out-Reolink-Account-via-Reolink-App/

Let me know if you have any questions or need any help.