Remote Access Questions

mr robertotaylor

Hey everyone! I have a couple of questions to be able to have remote access to the NVR and one thing that I'm really confused about.

So my brother purchased a Reolink NVR system on Amazon with (4) bullet cameras, and (4) dome cameras. I'm the more tech savvy of the 2, so he asked for my help to install the cameras and configure them. I mounted and wired all 8 cameras and connected them to the NVR successfully. I was able to configure all the cameras the way he wanted it, and I loaded the Reolink Client software on his work desktop to be able to view the cameras. Everything works 100% and have no problems there.

So the next thing was to install the Reolink app on his iPhone so he can view the cameras remotely. This is where I'm super confused on how this works. When I installed the app on his iPhone all launched it (he was connected to the LAN via WiFi), the only credentials it asked for was for the local NVR account. I put in the local admin/password, and it connected to the NVR and displayed the cameras. Ok, this all made sense at this point since he was connected to the LAN via Wifi. I then turned off Wifi on his phone to see if it would still work since it only prompted me for the local credentials, and I was shocked to see that the cameras were still showing up on his phone even while being connected to the cellular network. He went home that evening, and told me that he's still able to access the cameras remotely. Can someone please explain to me how this is possible when all I entered was the local NVR credentials?

So my second question is this. My brother wants to be able to remotely view his cameras on his computer when he's at home. He downloaded the Reolink Client software, but it's asking him for the NVR's IP address since he's no longer on the local network. What is the easiest way for him to be able to access his cameras from home via the app or web browser?

Thank you!

Crimp On

(Caveat: I have only stand-alone cameras, no DVR.) When I want to set up cameras to view remotely, I have to define them by their UID, not their IP address. Each of my cameras automatically contacts the Reolink "Cloud" and registers using the UID.
Maybe what happened when the Reolink App was activated was it learned a similar identifier, maybe an NVR UID.

Not having one to look at, I do not know if DVR's have a unique identifier that can be used for remote access.

My advice is to email support@reolink.com and ask, "How do I set up my Windows Reolink Client software to access a Reolink at a remote location?"