Reolink Trackmix Network Issue

[user_725429948465352_725429948465352]

I am having some issues getting my wired IP camera to connect to my existing house network. I am currently using a Watchguard Firewall Router with LAN set to DHCP then out to an ethernet switch.

I plug in the camera's network cable and the Reolink POE injector and the camera powers up ok but will not accept nor request an IP. I have tried multiple reboots of the router, the ethernet switch and the camera. I spent days.

Then I decided to try my 4G router on T-Mobil. I plug in the camera and it comes right up no problem. I then plug in the camera/POE into my wifi router and ity comes right up as well.

As soon as I plug back in to the ethernet switch via the WG router nothing.

Anybody have a suggestion as this is quite frustrating? I assume it has something to do with my WG router or some kind of conflict with the 20 other devices on my network? My camera is mounted 25' up on my house so it is not easy to access at this time. I currently have it running through the wifi router's DMZ but I need to add it to Blue Iris on the home network with my other IP cameras.

Thanks for any help.

[maro]

@user_725429948465352_725429948465352
hi,
I understand your frustrations.
would it be possible for you to upload a picture of a simple drawing with model names of your network equipment from the internet modem all the way to your camera, what equipment comes after the other in the network topology. This greatly would help understanding your particular network and maybe be able to help you spot some changes necessary.

I suggest checking if the issue is your WG by testing with another ruter with dhcp.
I do understand you did that and the outcome was positive. That to me indicate there is a issue with your WG device. Most likely a configuration change needed, maybe in the firewall or the dhcp?

Can I suggest connecting the camera to the switch and the switch to the Wi-Fi router.
If that works you know it’s not the switch causing the issue.

Be sure that your WiFi is on the same subnet as the camera otherwise you will not be able to connect to it locally via its IP address.

Do you have any issues with other devices on your network not getting ip leases from the WG dhcp?
Are you sure that’s the issue and not that the WG firewall is blocking the camera from reaching Reolink servers?

Can you please use a network/lan scanner to se if you can find the camera on the network(Wi-Fi).
You can use the WiFiman app for iPhone or Android.
If you can that means it has a IP address.
If you can’t se the camera it can be the Firewall blocking.
As a last effort can you turn off all Firewall functions of the WG device and se if that removes the issue?

I need more detailed information about the buildup of the network to be able to make educational guesses about where the issue might be.

[user_725429948465352_725429948465352]

@maro Thank you for the quick reply and suggestions. I feel confident the WG router is affecting this.

I have been through the firewall policy settings and nothing stood out to me. The WG router is used to establish a VPN with my work office and the settings are mostly managed by the IT folks but I can access it.

Regarding the router blocking access to the Reolink servers is a good point and I will look at that now. If this was true, you think it would prevent the camera from obtaining an IP?

I believe I do notice an IP in the arp table that perhaps is the camera but has a mac address as all zeros (00:00:00:00:00:00) if that's any sign?

All other devices on my network are either static or DHCP and obtaining leases no problem. I have two other IP cameras (Pelco and Canon) functioning normally with no conflict or ports.

I was thinking of taking out the WG router temporarily and replacing with a spare wifi router as a last resort.

I will investigate further and have IT take a peek this coming work week.

Thanks again and I will report back with my progress.