Reolink E1 Outdoor 5MP Camera - out of focus

[user_731491452289253_731491452289253]

Hi Community,

After about 14 Month of good function the camera picture of the a.m. camera is fuzzy.
I'm guessing that the focus function is not working anymore and it does not change anything when I adjust it.
Is this problem known or is there something I can do?

Thnaks in advance.

Ingmar

[joseph_1979]

@user_731491452289253_731491452289253 I suggest you to email support and quote your hw and fw versions. They might have released new fw versions.

[shmulyeng_454944870191346]

I've had the same issue now with 2 cameras. After troubleshooting with customer service, they offered me an 8% discount on another camera. I don't understand why they think I would invest in another camera when this issue is clearly a manufacturing issue since so many people are facing it.

[joseph_1979]

@shmulyeng_454944870191346 Check if they are still under warranty.