Cant load Feed when not on home wifi or mobile data

[james.jenner_683177101791235]

As the main user I can log into the live feed when im on the Home network, on another Wifi network (at work) or on my mobile data.

However the 2nd user I have setup as an admin account, they can not view the live feed when on another Wifi network (at work wifi) or on mobile data.

Is there something I need to change somewhere on the app or my Router to enable this as my wife is wanting me to get the Ring doorbell back even though she knows the footage isnt as clear or as good. There is also a significant dalay for her, but not for me. We are both set as admins.

Hope you can help.

We are both using Samsung S23s if this helps.
Our Home internet is via Netgear Orbi and internet speeds are approx 80mbps download/ 20mbps upload.

[joseph_1979]

@james-jenner_683177101791235 20Mbps as upload is a bit low. Note that a 5MP camera requires a bandwidth of around 12Mbps. Remember 80/20 is what the ISP states but in reality you may have lower speed in both directions. If your wife uses your admin account, would she be able to communicate with the camera? Try to communicate with the camera simultaneously using the mobile data. the From camera perspective there is no issue.

[james.jenner_683177101791235]

@joseph_1979
Thanks for your help - Using Speedtest at home we are recieving 19.79Mbps so pretty close. We have FTTP via an ONT so pretty good.
I can upgrade to 30Mbps or 72Mbps.

As for Admin accounts,
Under Usermanagement I have the Admin Account (Main)
I setup a 2nd Admin account which I have given to my partner. Could this be the conflict? We can both view live feeds whilst at home.
Should I delete the 2nd Admin and just give the 'User Account'
Or Should I give my partner the same Admin Account username/password as me for the camera.
(We both have our own Reolink Nickname & logins if this helps)

Note: This is for the Reolink Wifi Doorbell -
However I am looking to grow the system with a ReoLink NVR - CX410 (when they are released) and a coupe of Wifi Cameras where i cant run POE,