remote access

I can view when my reolink Argus is on my home wifi network, but if I am outside of my wifi network the camera will not connect, doesnt matter if I am on wifi or not. Kind of useless product if I cant use my camera remotely. Anyone have the same issue and able to solve? Thank you.

Bob

Dear @edfk20,
Could you please contact our Support and let us look further into the issue you're having?
Thanks~

Tom Scheifler

Seems like you are talking about using the smartphone app (not the client software).
Yes. Lots of us are having the same/similar issue.
https://reolink.com/topic/connection-failed-3g4g/

I did contact support and am waiting for answer

And yes talking about the app, the client software is impossible to set up, no clear directions so can’t use that either