Can't add device or view cam feed via client, but phone app UID stream works.
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I have been over all the instructions I got a few times, Nothing was letting me set my camera up. Scanning devices on the network nothing showed up, despite it clearly being there. Finally I installed the phone app, scanned the thing on the camera itself. Now I can see a live stream via my phone, or other phone I login with to test. Yet I still cannot figure out why adding a device doesn't work. I have tried IP address, uid etc so far.
For add a device using UID wouldn't I be able to manually enter the numbers above the scan code to use? When I do, there was never a username setup for it, I tried it both ways and with admin or with blank username login it fails to connect.
The 4 step guide I received basically step 1 was
Click Add Device button on the top right
Click Scan Device in LAN
Double click the device you want to add,and then the device info will be displayed
Input the password(default is blank), If you have already created a password on reolink app you will need to use the password to login
Then click OK login.
Basically step 2 scan device to find the camera, is showing nothing back. So what am I doing wrong? I have searched various guides but am at a loss here why nothing shows up when I do the scan device. I really need to have this device added on the client on my PC, so then I can start setting it up, viewing the camera in constant stream mode over my phone does nothing for me at the moment. -
It might help people offer suggestions if you identify
- which camera model
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did you ever find a solution to this. I'm having the same problem
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did you ever find a solution to this. I’m having the same problem
Hi Mark, could you please submit a request to the support team? They'd help you to solve it soon, refer to https://support.reolink.com/hc/en-us/requests/new.
