Client - no Live View

Martyn

I have Reolink Client Windows v7.2.2.20 running without issues on an x64 Aspire Revo PC with Windows 7. On my other PC with Windows 10 I have installed Reolink Client Windows v7.2.2.33-x64. Although I can access the cameras, I have no Live View with that client. I uninstalled v7.2.2.33-x64 on the Windows 10 PC and installed the old version v7.2.2.20. It runs and can display Live View without any issues - the same as on the Windows 7 PC. What's wrong with v7.2.2.33-x64 on Windows 10?

As an experiment, I uninstalled v7.2.2.20 from the Windows 7 PC and installed the new version v7.2.2.33-x64. Surprisingly, it runs fine on the Windows 7 PC but not the Windows 10.

Carl

Sorry for the inconvenience. Could you please take a screenshot of this post and send an email to support@reolink.com? We will check it for you soon. Thanks.

Martyn

After following advice to update the Intel HD4400 graphics driver, Reolink Client v7.2.2.33-x64 is now working properly and I am able to see Live View.

Thank you April and Justina at Reolink Support!

Carl

I will transfer your grat*tude to April and Justina. Thank you for your cooperation during the troubleshooting process. If you have other problems, please do not hesitate to contact us for further a*sistance.

Have a nice day