Navigation

    Home
    All Categories
    • KEEN Trail Camera
    • Top #ReolinkCaptures Awards
    • Announcements and News
    • Wishlist
    • #ReolinkTrial
    • Discussion About Products
    • Reolink Captures
    • Reolink Client & APP
    #ReolinkTrial
    Reolink Captures
    Log in to post
    Guest
    • Guest
    • Register
    • Login

    Learn More

    Reolink updates Learn More

    Meet Reolink at IFA 2024! Learn More

    Reolink Q&A Learn More

    8CH NVR - Mac Desktop App - Clips Settings - 'Get Info Failed'...

    Reolink Client & APP
    3
    9
    1487
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • slicker55_240548325343397
      slicker55 last edited by

      Reolink Client - 3.5.6.55
      MacBook Pro

      Reolink 8Ch NVR
      6 x B800
      1 x RLC-420-5MP
      1 x D800

      Problem:

      Clips working on all cameras except number 8 (D800)

      Testing:

      Open Playback Tab

      Click on window showing Camera 8

      Click on Clips Settings, no image displayed, message says "get info failed'

      Click on "retry" button - does not resolve issue

      Re-check, clips working on all other cameras

      Reboot NVR - clips initially work on all cameras (including camera 8), But, having tried the other cameras, returning to camera 8 results in the same message appearing again.
      Screenshot-2020-03-06-at-12.33.51.jpg

      Reply Quote
      Share
      • Share this Post
      • Facebook
      • Twitter
      • copy the link
        Copied!
      0
        View 0 replies
      • Cynthia_124785627824270
        Cynthia last edited by

        Hi slicker,
        Could you please report this issue to our support on support@reolink.com?
        Our support team will help you to fix this issue soon.
        Thanks!

        Reply Quote
        Share
        • Share this Post
        • Facebook
        • Twitter
        • copy the link
          Copied!
        0
          View 0 replies
        • slicker55_240548325343397
          slicker55 last edited by

          Hello Cynthia,

          This issue may have been resolved.

          Instead of using the Mac desktop app, I connected a monitor and mouse to the NVR to access the settings menu.

          Within the settings there is a button labelled SCAN

          I clicked this button and the issue has not happened since.

          Reply Quote
          Share
          • Share this Post
          • Facebook
          • Twitter
          • copy the link
            Copied!
          0
            View 0 replies
          • sven_257393733664969
            sven last edited by

            I have been having the same issue. However I have not been able to find the SCAN button that fixes this issue. Please help, where can I find the SCAN button to fix this issue?? I looked within the settings and cannot find.

            Reply Quote
            Share
            • Share this Post
            • Facebook
            • Twitter
            • copy the link
              Copied!
            0
              View 0 replies
            • slicker55_240548325343397
              slicker55 last edited by

              @sven
              To access the NVR menu you need to connect a monitor to NVR
              [size=1][/size]
              The SCAN button is in the 'Settings' menu
              [size=1][/size]
              I would post a screenshot but, unfortunately, I don't have a monitor permanently connected to my NVR as I use the Reolink MacOS desktop client to routinely access my cameras.
              [size=1][/size]
              Please note, there is no SCAN button in the MacOS desktop client.
              [size=1][/size]
              I can't verify whether it is present in other operating systems.
              [size=1][/size]

              Reply Quote
              Share
              • Share this Post
              • Facebook
              • Twitter
              • copy the link
                Copied!
              0
                View 0 replies
              • Cynthia_124785627824270
                Cynthia last edited by

                Hi slicker,
                Thanks for sharing how you fixed this issue.
                Could you please confirm this issue with our support on support@reolink.com?
                Our support team will offer you more details.
                Thanks!

                Reply Quote
                Share
                • Share this Post
                • Facebook
                • Twitter
                • copy the link
                  Copied!
                0
                  View 0 replies
                • slicker55_240548325343397
                  slicker55 last edited by

                  Hello Cynthia,

                  Yes, no probs - done - email sent to Tech Support

                  Regards

                  Reply Quote
                  Share
                  • Share this Post
                  • Facebook
                  • Twitter
                  • copy the link
                    Copied!
                  0
                    View 0 replies
                  • Cynthia_124785627824270
                    Cynthia last edited by

                    Hi there, our support team will reply to you within 24 hours and help you to resolve the issue, have a nice day!

                    Reply Quote
                    Share
                    • Share this Post
                    • Facebook
                    • Twitter
                    • copy the link
                      Copied!
                    0
                      View 0 replies
                    • slicker55_240548325343397
                      slicker55 last edited by

                      Cynthia,
                      No need - The issue is resolved 🙂

                      Reply Quote
                      Share
                      • Share this Post
                      • Facebook
                      • Twitter
                      • copy the link
                        Copied!
                      0
                        View 0 replies
                      • First post
                        Last post
                      All Categories
                      Announcements and News Reolink Client & APP Discussion About Products #ReolinkTrial Reolink Captures Wishlist KEEN Trail Camera
                      Never miss Reolink hot deals, news, and updates tailored for you.

                      Thanks for your subscription!

                      Please enter a valid email address.

                      Oops… Something went wrong. Please try again later.

                      You are already subscribed to this email list. :)

                      Submission failed. Please try again later.

                      Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                      Copyright 2025 © Reolink All Rights Reserved.

                      Welcome Back!

                      Hi there! Join the Commnunity to get all the latest news, tips and more!

                      Join Now