Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    8CH NVR - Mac Desktop App - Clips Settings - 'Get Info Failed'...

    Reolink Client & APP
    3
    9
    29
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • slicker55_240548325343397
      slicker55 last edited by

      Reolink Client - 3.5.6.55
      MacBook Pro

      Reolink 8Ch NVR
      6 x B800
      1 x RLC-420-5MP
      1 x D800

      Problem:

      Clips working on all cameras except number 8 (D800)

      Testing:

      Open Playback Tab

      Click on window showing Camera 8

      Click on Clips Settings, no image displayed, message says "get info failed'

      Click on "retry" button - does not resolve issue

      Re-check, clips working on all other cameras

      Reboot NVR - clips initially work on all cameras (including camera 8), But, having tried the other cameras, returning to camera 8 results in the same message appearing again.
      Screenshot-2020-03-06-at-12.33.51.jpg

      1 Reply Last reply Reply Quote 0
      • Cynthia_124785627824270
        Cynthia last edited by

        Hi slicker,
        Could you please report this issue to our support on support@reolink.com?
        Our support team will help you to fix this issue soon.
        Thanks!

        1 Reply Last reply Reply Quote 0
        • slicker55_240548325343397
          slicker55 last edited by

          Hello Cynthia,

          This issue may have been resolved.

          Instead of using the Mac desktop app, I connected a monitor and mouse to the NVR to access the settings menu.

          Within the settings there is a button labelled SCAN

          I clicked this button and the issue has not happened since.

          1 Reply Last reply Reply Quote 0
          • sven_257393733664969
            sven last edited by

            I have been having the same issue. However I have not been able to find the SCAN button that fixes this issue. Please help, where can I find the SCAN button to fix this issue?? I looked within the settings and cannot find.

            1 Reply Last reply Reply Quote 0
            • slicker55_240548325343397
              slicker55 last edited by

              @sven
              To access the NVR menu you need to connect a monitor to NVR
              [size=1][/size]
              The SCAN button is in the 'Settings' menu
              [size=1][/size]
              I would post a screenshot but, unfortunately, I don't have a monitor permanently connected to my NVR as I use the Reolink MacOS desktop client to routinely access my cameras.
              [size=1][/size]
              Please note, there is no SCAN button in the MacOS desktop client.
              [size=1][/size]
              I can't verify whether it is present in other operating systems.
              [size=1][/size]

              1 Reply Last reply Reply Quote 0
              • Cynthia_124785627824270
                Cynthia last edited by

                Hi slicker,
                Thanks for sharing how you fixed this issue.
                Could you please confirm this issue with our support on support@reolink.com?
                Our support team will offer you more details.
                Thanks!

                1 Reply Last reply Reply Quote 0
                • slicker55_240548325343397
                  slicker55 last edited by

                  Hello Cynthia,

                  Yes, no probs - done - email sent to Tech Support

                  Regards

                  1 Reply Last reply Reply Quote 0
                  • Cynthia_124785627824270
                    Cynthia last edited by

                    Hi there, our support team will reply to you within 24 hours and help you to resolve the issue, have a nice day!

                    1 Reply Last reply Reply Quote 0
                    • slicker55_240548325343397
                      slicker55 last edited by

                      Cynthia,
                      No need - The issue is resolved 🙂

                      1 Reply Last reply Reply Quote 0
                      • 1 / 1
                      • First post
                        Last post
                      Reolink cloud reolink reolink Reolink cloud reolink reolink

                      Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                      Copyright 2021 © Reolink All Rights Reserved.