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Reolink Client - 188.8.131.52MacBook ProReolink 8Ch NVR6 x B8001 x RLC-420-5MP1 x D800Problem:Clips working on all cameras except number 8 (D800)Testing:Open Playback TabClick on window showing Camera 8Click on Clips Settings, no image displayed, message says "get info failed'Click on "retry" button - does not resolve issueRe-check, clips working on all other camerasReboot NVR - clips initially work on all cameras (including camera 8), But, having tried the other cameras, returning to camera 8 results in the same message appearing again.Screenshot-2020-03-06-at-12.33.51.jpg
Hi slicker,Could you please report this issue to our support on email@example.com?Our support team will help you to fix this issue soon.Thanks!
Hello Cynthia,This issue may have been resolved.Instead of using the Mac desktop app, I connected a monitor and mouse to the NVR to access the settings menu.Within the settings there is a button labelled SCANI clicked this button and the issue has not happened since.
I have been having the same issue. However I have not been able to find the SCAN button that fixes this issue. Please help, where can I find the SCAN button to fix this issue?? I looked within the settings and cannot find.
@svenTo access the NVR menu you need to connect a monitor to NVR[size=1][/size]The SCAN button is in the 'Settings' menu[size=1][/size]I would post a screenshot but, unfortunately, I don't have a monitor permanently connected to my NVR as I use the Reolink MacOS desktop client to routinely access my cameras.[size=1][/size]Please note, there is no SCAN button in the MacOS desktop client. [size=1][/size]I can't verify whether it is present in other operating systems.[size=1][/size]
Hi slicker,Thanks for sharing how you fixed this issue.Could you please confirm this issue with our support on firstname.lastname@example.org?Our support team will offer you more details.Thanks!
Hello Cynthia,Yes, no probs - done - email sent to Tech SupportRegards
Hi there, our support team will reply to you within 24 hours and help you to resolve the issue, have a nice day!
Cynthia,No need - The issue is resolved
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