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    • info_274576449229044
      info last edited by

      Hey
      i just installed the beta on a completly fresh setup windows 10 system and wenn i open the program after installation the window stays black. when i leaf it like this, my windows will crash. i deinstalled the beta an reinstalled it with no other result. Do i need any adition software to run the beta v 8.0.3?

      thanks for any help

      best regards
      Hendrik

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      • pdeseymour_122476143145170
        pdeseymour last edited by

        I don't have an answer as to why this happens but you shouldn't need anything else. You may want to try looking at your firewall settings but I am no expert!

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        • Holger Waniek_144747309687019
          Holger Waniek last edited by

          Hi,

          got exact the same problem with the 8.0.3 beta. After installation i only got a complete black window. Also win 10 installed. Any ideas?

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          • Mike_284539230978291
            Mike last edited by

            I have this with 8.0.3 and 8.0.5. Just also re-formatted and installed Windows 10 (May 2020 build 2004) on my laptop and still get a black screen. 8.0.5 works OK on my main PC. Thought it must be a dependency issue but why would this be the case when Reolink should bundle it all together in the installer. Perhaps a graphics drive compatibility?

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            • Cynthia_124785627824270
              Cynthia last edited by

              Sorry, does the black screen issue occur often or only when the software is launched?

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              • Mike_284539230978291
                Mike last edited by

                Cynthia, This is each and every time I launch the software. I am now back to using v7 on my laptop as that still works well.

                My main PC does work with 8.0.3 and 8.0.5.

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                • Cynthia_124785627824270
                  Cynthia last edited by

                  Hi friend, could you report this issue to the support team: support@reolink.com?
                  Our support team will feedback the issue to our R&D Team to see if there is a way to fix it.
                  We appreciate your understanding.

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