V8.0.3 installation
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Hey
i just installed the beta on a completly fresh setup windows 10 system and wenn i open the program after installation the window stays black. when i leaf it like this, my windows will crash. i deinstalled the beta an reinstalled it with no other result. Do i need any adition software to run the beta v 8.0.3?
thanks for any help
best regards
Hendrik -
I don't have an answer as to why this happens but you shouldn't need anything else. You may want to try looking at your firewall settings but I am no expert!
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Hi,
got exact the same problem with the 8.0.3 beta. After installation i only got a complete black window. Also win 10 installed. Any ideas? -
I have this with 8.0.3 and 8.0.5. Just also re-formatted and installed Windows 10 (May 2020 build 2004) on my laptop and still get a black screen. 8.0.5 works OK on my main PC. Thought it must be a dependency issue but why would this be the case when Reolink should bundle it all together in the installer. Perhaps a graphics drive compatibility?
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Sorry, does the black screen issue occur often or only when the software is launched?
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Cynthia, This is each and every time I launch the software. I am now back to using v7 on my laptop as that still works well.
My main PC does work with 8.0.3 and 8.0.5. -
Hi friend, could you report this issue to the support team: support@reolink.com?
Our support team will feedback the issue to our R&D Team to see if there is a way to fix it.
We appreciate your understanding.
