V8.0.3 installation

[info_274576449229044]

Hey
i just installed the beta on a completly fresh setup windows 10 system and wenn i open the program after installation the window stays black. when i leaf it like this, my windows will crash. i deinstalled the beta an reinstalled it with no other result. Do i need any adition software to run the beta v 8.0.3?

thanks for any help

best regards
Hendrik

[pdeseymour_122476143145170]

I don't have an answer as to why this happens but you shouldn't need anything else. You may want to try looking at your firewall settings but I am no expert!

[Holger Waniek_144747309687019]

Hi,

got exact the same problem with the 8.0.3 beta. After installation i only got a complete black window. Also win 10 installed. Any ideas?

[Mike_284539230978291]

I have this with 8.0.3 and 8.0.5. Just also re-formatted and installed Windows 10 (May 2020 build 2004) on my laptop and still get a black screen. 8.0.5 works OK on my main PC. Thought it must be a dependency issue but why would this be the case when Reolink should bundle it all together in the installer. Perhaps a graphics drive compatibility?

[Cynthia_124785627824270]

Sorry, does the black screen issue occur often or only when the software is launched?

[Mike_284539230978291]

Cynthia, This is each and every time I launch the software. I am now back to using v7 on my laptop as that still works well.

My main PC does work with 8.0.3 and 8.0.5.

[Cynthia_124785627824270]

Hi friend, could you report this issue to the support team: support@reolink.com?
Our support team will feedback the issue to our R&D Team to see if there is a way to fix it.
We appreciate your understanding.