Client Beta V8.0.5 problem

tinman

I have 6 cameras connected to my Reolink RLN8-410 NVR. 5 are RLC-410-5MP and one is a RLC-511. It seems that the RLC-511 is the only one for which I can set the motion detection areas using this beta client. Selecting that option on any of the others displays what looks like the top black window frame and nothing else.

Also - a suggestion. The client takes a bit of time to start - perhaps a splash screen would at least let the user know that it's starting.

Cynthia

Hi Tinamn, have you reported the issue to the support team: support@reolink.com? Our support will help you check the issue and forward it to our R&D Team for further advice. Thanks for your time and understanding:)

tinman

I'll do that.

Robert Hammond

Hello Cynthia

I have also been trying out the 8.0.5 beta on both my PC and also a Windows 10 touch screen tablet.

It is normal practice when debugging beta software for the software developers to use feedback gained from forum postings posted by the wider user community so have posted to this particular message thread. I hope that your software developers monitor the forum.

I would like to report two software problems with this version.

1. The first issue is due to running the software on a windows 10 32 bit touch screen device that does not have a keyboard.
If I expand the video screen using the double arrows in the bottom right corner, I cannot then exit this mode because the exit method involves pressing the Esc key but a touch screen device has no Esc key. Perhaps your software developers could incorporate using a double screen tap or some other method for exiting full screen mode when using touch screen devices.

2. The second issue, I can adjust the motion alarm sensitivity but there is no way to save the setting. The sensitivity setting reverts back when the settings page is closed hence a relatively major issue.

Regards Robert

Cynthia

Hello, for your first issue, please click the function buttons in the lower right corner to see whether it meets your requirements.
For the sensitivity settings, our engineers find it is a bug and make improvements and optimization. We will update the new version for it to repair the BUG.
If you have any requests, please feel free to contact us support team, support@reolink.com.
Have a nice day.

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