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I know this sounds stupid, and I've tried about 10 times now, and I can't think what to do, so thought I'd ask here in case it's a known problem.Pa*sword was set on my Reolink NVRI've installed the Reolink Windows Client on 2 PC's and the Android App on 2 phones all using the same:Username = adminPa*sword = my pa*soword I'm not typing here!!!!And it works fine.However, on my Samsung Tablet (Tab A) it keeps saying incorrect pa*sword.I've uninstalled and re-installed the appI've cleared the Cache of the app and deleted all the settings/user data of the app.But no difference.Anyone have an idea?I've entered the pa*sword so many times now and always says it's wrong.
Hi, sorry to trouble you.If the error message is "pa*sword incorrect", please double-confirm whether your pa*sword contains uppercase and lowercase letters or spaces.If it still does not work, could you please report this issue to the support team: firstname.lastname@example.org? Or send us a request in the link here https://support.reolink.com/hc/en-us/requests/new.Our support team will help you solve it soon! Thanks.
Hi, and thanks for the reply.Yes the message was, time and time again, "pa*sword incorrect" and they is a good mix of normal and special characters in my pa*sword I'd entered this pa*sword into multiple other devices many times and they all worked fine.But the Samsung tablet would not, despite me VERY carefully typing it in multiple times.Thankfully I got over the problem this morning.I have LastPa*s on my devices, and was able to get LastPa*s to autofill the pa*sword for me, and it worked!And yes, I'm still baffled. I know it sounds like I must have been typing the pa*sword in wrong every time, but no.Unless there is a special symbol on the Samsung, which looks like the wrong one (if you know what I mean)But honestly I'm still puzzled, as something is/was weird.What this said. I'd like to please add a tiny request for a future update of the Android App.On many of these types of screens, and even on the Reolink Client on other platforms, there is a little "closed eye" icon to the right of the Pa*sword Field, where you can click it, and it will show the pa*sword on-screen as you are typing it.This is used if you at at home perhaps or in the office where you don;t want other people seeing what you are typing.The Reolink client for Android does not have this option, so you can never select to see your pa*sword as you are typing, so you can't see any typing mistakes.Could one of these little closed/open eye function icons be added to the Android Client when you are entering in your pa*sword?Thank you
Yes, I understand what you mean. This is a great suggestion! I will tell the R&D team immediately, which can greatly improve the customer's experience!
Thanks Cynthia I appreciate that.If your pa*sword is: 12345 then it's easy not to mis-type it..But if it's: PaZWord%@Se(reT19£*^~#99Then it helps to have the option to see it if you wish as it's easy to make a mistake, especially on mobile devices where you need to change the keyboard screen to get to the special characters
I actually know exactly which non-alphanumerical character you are talking about, and yes, there are actually two glyphs on the Samsung default keyboard that look nearly identical, but have completely different scan codes. The only reason I know this is that I have actually run into this exact same problem in a different context just a few weeks ago. It is horrifyingly frustrating. So, it's not you, Samsung just sucks at differentiating its glyphs properly.
Thanks for the reply, that's really interesting.Just to clarify, I did install the Google keyboard as I'm used to that on my Google Pixel Phone.And I did try entering my pa*sword on both the Samsung default and the Google keyboard at least 4 times on each of them.And I know I picked the correct (or visually what I thought was correct) characters each time.-There are some non alphanumeric characters in my pa*sword. And I've entered it correctly without any issues on my NVR, Two Android phones and Two windows PC's.-You must be right. There must be one of the characters I used that is represented incorrectly on the Samsung tablet, even with the Google keyboard.As I said, when I finally let lastpa*s fill this in for me, it worked fine.-I'm tempted to perhaps type this in again on my Samsung and email it to myself, then look at it on my PC and see if I can find the character which looks right but it wrong!-I'm not mad.... Honestly! lol
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