High Stream stuck on Android app

kpb

Hi,

I currently experienced that high stream viewing was stuck on Android app. It either didn't load or if it loaded after switching back on forth on cameras, it definitely was not high stream with around 400 kbps instead of the usual 6000 and more.
This occurred both on live view and playback, and also on Wifi and cellular.
PC app worked fine.

I first deleted all the data of the app so I had to add all cameras again, but it didn't work.
I contaced support and they were eager to help but so far to no avail, more of some general checks in the app.
Ultimately, after calling for same experineces here in this community, I decided to delete the whole app instead of just deleting data, cache etc... and this seemed to have solved the problem. So I convert this topic to a FAQ

So in case you experience the same issue, give it a try. Unfortunately you have to re-add all cameras...
An import/export function of the settings and cameras in the app would be fine by the way

Thank you!