REOLINK 4K PTZ won't tilt up to level

[user_753931108643014_753931108643014]

I have a REOLINK 4K PTZ Security Camera, 360 Degree View PoE Camera with 16X Optical Zoom, which I have been using for less than a month, and today it began losing connection, and when it is connected and otherwise working properly, it won't tilt up all nearly as far as it would yesterday. It does not come up to level/horizontal. Any ideas?
Thank you, Paul

[user_753931108643014_753931108643014]

@user_753931108643014_753931108643014 and this is the RLC-823A.

[md]

@user_753931108643014_753931108643014 Try rebooting and restoring the cam. When restoring you'll need to re-enter the password. Also try resetting the cam with the reset cable on the camera. Did you protect all the cable ends from moisture? It says in the start up guide to protect the ends. Water on the cable ends can cause camera problems. Some use a junction box, put the cable ends in a big enough hole in the wall, put cable ends up in soffit or use waterproof shrink tape. Reolink provides a cover for the ethernet connection but not for the other two cable ends. Also test your ethernet cable and it's wiring/RJ45 jack. If all that does not help, contact Reolink support.

[user_753931108643014_753931108643014]

@md Thanks for those tips! Ended up that manually tilting the camera up fixed it. (for now at least.) It's kind of annoying though that this is happening after just one month. And the camera is on a 20' post, so not an easy task to manually tilt it.
Appreciate your response!
Paul

[joseph_1979]

@user_753931108643014_753931108643014 Kindly check from the Reolink download center that you have the latest firmware installed on your camera.