New desktop client not downloading the full 30 mins from NVR
Snaffs last edited by
Just found this out by accident, as there was some footage right at the end of a 30 min section or recorded footage:
I have my NVR set to save video footage in 30 min chunks as it's easier to handle than 1 hour sections.
What I have just found out is that, when I select one of these 30 min chunks via the new Windows Reolink Client, it only actually downloads a clip about 24 to 25 mins long. It's missing about 5 mins off the end.
I tried this a number of times with different clips and it always does this.
I then loaded up the old Windows Reolink Client, and selected the exact same recorded section, and this old client did correctly download the full 30 mins of video.
This appears to be a bug in the new Windows Client.
Hope this can be fixed.
See the attached image: (look at the far right which shows the time-length)
The top two files are supposed to me 30 minute sections, and as you can see they are exactly 30 mins each, and are downloaded from the OLD Reolink Client.
The other four files below them are also supposed to be 30 min sections, but as you can see the length of them is random approx 20 to 25 mins only each one.
Cynthia last edited by
Are you using the new Reolink Client 8.2.0?
Snaffs last edited by
Thank you for the recommendation to check what version of the windows client I was using.
After checking I found I was using v8.1.18
Following your advice I searched and upgraded to v8.2.0
This has 99% corrected the problem.
The reason I say 99% and not 100% is that, after downloading 6 different 30 minute video clips, they ranged from exactly 30 mins (like the old client does) to 30 seconds short of the full 30 mins.
30 seconds is not much of course, but could be important if something happens during the missing time.
So, the new client is "almost" perfect, but still can miss a small amount off the end of some downloaded clips.
Hopefully this can be made "perfect" in a future release.
Sally last edited by
Thank you for your feedback! We will forward your request to the R&D team. Hope that they can make improvements in the future.