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    New RLC1212A asking for pa*sword at initial setup

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    • Seb_526812765704330
      Seb last edited by

      Hi

      I'm a bit baffled with the setup of a new RLC1212A.
      Took it out of the box, plugged in my PoE switch, it's starting up correctly, then using the iOS app, I add the camera, scan the QR code, and here it's displaying a screen "Access device" asking for the username/password (it's NOT the screen requesting to create the admin user).
      I tried to leave the password blank, I tried "admin", "password", but always getting "wrong username or password".
      I tried several time to hold the reset button for factory reset. I hear the little jingle meaning it's resetting, but when trying again the setup, same thing, it's not asking me to create a username/password as it states in the instructions, it seems to want an existing username/password.

      I have several other PoE cameras and never seen this. Am I missing something obvious ?

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        • joseph_1979
          Joseph Global Moderator @Seb last edited by

          @seb_526812765704330 Are your cameras connected to an NVR? From the client, add the camera using UID (can be seen on the QR code stciker).

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          • Seb_526812765704330
            Seb @Joseph last edited by

            @joseph_1979
            I'm connecting directly to the app for the moment, it's not connected to a NVR.
            I did try to add using the UID, but I'm getting this "Access device" screen after that, not the "Create a login password" screen as I would expect

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          • Seb_526812765704330
            Seb last edited by

            Well... looks like it's solved.
            What happened is that when I plugged the camera on the switch, the NVR automatically added it, which I didn't realize, but on the app side it doesn't see that during the initialization process it seems.
            So I still don't know what password it wanted me to enter, but I followed the advice from reolink support: deactivated the auto add camera on the NVR and removed the camera from the list, then reset the camera. After that the app was able to initialize as normal.
            I could then re-add the camera to the NVR as a second step.

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