New RLC1212A asking for pa*sword at initial setup

Seb

Hi

I'm a bit baffled with the setup of a new RLC1212A.
Took it out of the box, plugged in my PoE switch, it's starting up correctly, then using the iOS app, I add the camera, scan the QR code, and here it's displaying a screen "Access device" asking for the username/password (it's NOT the screen requesting to create the admin user).
I tried to leave the password blank, I tried "admin", "password", but always getting "wrong username or password".
I tried several time to hold the reset button for factory reset. I hear the little jingle meaning it's resetting, but when trying again the setup, same thing, it's not asking me to create a username/password as it states in the instructions, it seems to want an existing username/password.

I have several other PoE cameras and never seen this. Am I missing something obvious ?

Seb

Well... looks like it's solved.
What happened is that when I plugged the camera on the switch, the NVR automatically added it, which I didn't realize, but on the app side it doesn't see that during the initialization process it seems.
So I still don't know what password it wanted me to enter, but I followed the advice from reolink support: deactivated the auto add camera on the NVR and removed the camera from the list, then reset the camera. After that the app was able to initialize as normal.
I could then re-add the camera to the NVR as a second step.