Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    Windows Client 8.2.4

    Reolink Client & APP
    5
    12
    110
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Crimp On_62210811129
      Crimp On last edited by

      Even though Windows Client 8.2.0 could not find an update ("failed") version 8.2.4 is now on the Reolink web site.
      This new version says "This is the latest version" (the correct result, as long as it it correct).
      Noticed that the battery status now appears for battery cameras.

      1 Reply Last reply Reply Quote 0
      • Jose_320595376935068
        Jose last edited by

        However I have just downloaded and tested that same 8.2.4 version for Mac and it still suffers from the same faults found in 8.2.0: a) Battery information is lost. b) Even if I'm live viewing one camera only, all the rest get and remain connected as well with the consequent and unnecesary drainage for battery-powered ones. c) Once opened 8.2.4 client, these faults "spread" to previously well-functioning versions and the only way to recover seems to be removing 8.2.4, opening a good one (i.e. 8.1.28), deleting all cameras from it and adding them again.

        Even worse, the Mac client does not offer a way to reorder them (as the app does), so the only way to keep them well ordered is to delete all (not only the battery ones) and re-add them again in the proper order. This cumbersome process would be a bit more manageable if the client had at least a way to save and restore all configuration but this is another basic feature repeatedly requested but still missing.

        1 Reply Last reply Reply Quote 0
        • Crimp On_62210811129
          Crimp On last edited by

          Certainly frustrating. On the Windows Client 8.2.4, opening the Client causes all of my RLC cameras to connect, but the two old Argus (battery) cameras do NOT connect until I drag them into the viewing window. (see screen shot attached)

          It is sort of humorous because after the warranty expired, I uncovered the USB test port inside the battery compartment and these Argus cameras are now 'powered' from a USB adapter. The Client thinks they are battery powered and keeps after me to conserve the battery. Oh, well.
          reo-8.2.4.jpg

          1 Reply Last reply Reply Quote 0
          • Cynthia_124785627824270
            Cynthia last edited by

            a. Please delete the camera from the Client and add it again. b. the camera will disconnect after about 5 minutes if no one live view or the camera is not triggered by the movement.
            We are sorry to tell you that the order of the devices on the Client cannot be adjusted as that on the APP, we will forward your feedback to our R&D team.
            If you still have questions, you can also contact our support team at support@reolink.com.

            1 Reply Last reply Reply Quote 0
            • Cynthia_124785627824270
              Cynthia last edited by

              The battery-powered camera will be in standby mode if no one live view the camera or it is not triggered by the movement, so you will see that the camera shows "disconnect" on the Client.
              It is not suggested to connect the camera to the power adapter all the time because it may shorten the battery life.

              1 Reply Last reply Reply Quote 0
              • Marc Proulx_388797650579628
                Marc Proulx last edited by

                Help..
                I keep on getting timeout when I try to install the camera with the latest software.

                Merci

                1 Reply Last reply Reply Quote 0
                • Cynthia_124785627824270
                  Cynthia last edited by

                  Are you using the Reolink Client 8.2.4? Also, what is the product model of your camera?
                  If convenient, please send us a screenshot to show the error message.

                  1 Reply Last reply Reply Quote 0
                  • sheetsngiggles_337418350706847
                    sheetsngiggles last edited by

                    I am frustrated at the issues I am having adding the Argus Eco to my existing system. I have had the system since October 2020, using 3 Argus Pro and 1 Argus PT. All five have solar panels and have worked well on both my mobile and my PC. I have downloaded the 'most recent' version of RC (not the 8.2.4 but the .0 on the Support page) and while I can get the ECO to load and work on my phone, I cannot get it to sync with the PC program. I have a solar panel for the Eco, have not installed it on the house peak yet as I dont know if I will need to reset something to get it to sync on my PC, so it is uselessly lying here at the PC. I also have NEVER gotten the various R.Client 'menus' that show up on Support and offer options for various things. Lisa

                    1 Reply Last reply Reply Quote 0
                    • Cynthia_124785627824270
                      Cynthia last edited by

                      Please download the latest version Client 8.2.6 on your PC, and add the camera to your Client in this way.
                      https://support.reolink.com/hc/en-us/articles/900003664686-How-to-Add-cameras-or-NVR-by-UID-via-Reolink-Client-New-Client-?source=search

                      1 Reply Last reply Reply Quote 0
                      • sheetsngiggles_337418350706847
                        sheetsngiggles last edited by

                        Cynthia, I am unable to locate a download of that version. The latest download I have found is .0 (previous camera installs have gone quite smoothly with my then-existing version, UID install)

                        1 Reply Last reply Reply Quote 0
                        • Crimp On_62210811129
                          Crimp On last edited by

                          Version 8.2.6 is here:
                          https://reolink.com/us/software-and-manual/

                          1 Reply Last reply Reply Quote 0
                          • Cynthia_124785627824270
                            Cynthia last edited by

                            If there is still no luck, could you please contact our support team at support@reolink.com? They will help you troubleshoot.

                            1 Reply Last reply Reply Quote 0
                            • 1 / 1
                            • First post
                              Last post
                            Reolink cloud reolink reolink Reolink cloud reolink reolink

                            Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                            Copyright 2021 © Reolink All Rights Reserved.