Windows Client 8.2.4

Crimp On

Even though Windows Client 8.2.0 could not find an update ("failed") version 8.2.4 is now on the Reolink web site.
This new version says "This is the latest version" (the correct result, as long as it it correct).
Noticed that the battery status now appears for battery cameras.

Jose

However I have just downloaded and tested that same 8.2.4 version for Mac and it still suffers from the same faults found in 8.2.0: a) Battery information is lost. b) Even if I'm live viewing one camera only, all the rest get and remain connected as well with the consequent and unnecesary drainage for battery-powered ones. c) Once opened 8.2.4 client, these faults "spread" to previously well-functioning versions and the only way to recover seems to be removing 8.2.4, opening a good one (i.e. 8.1.28), deleting all cameras from it and adding them again.

Even worse, the Mac client does not offer a way to reorder them (as the app does), so the only way to keep them well ordered is to delete all (not only the battery ones) and re-add them again in the proper order. This cumbersome process would be a bit more manageable if the client had at least a way to save and restore all configuration but this is another basic feature repeatedly requested but still missing.

Crimp On

Certainly frustrating. On the Windows Client 8.2.4, opening the Client causes all of my RLC cameras to connect, but the two old Argus (battery) cameras do NOT connect until I drag them into the viewing window. (see screen shot attached)

It is sort of humorous because after the warranty expired, I uncovered the USB test port inside the battery compartment and these Argus cameras are now 'powered' from a USB adapter. The Client thinks they are battery powered and keeps after me to conserve the battery. Oh, well.
reo-8.2.4.jpg

Cynthia

a. Please delete the camera from the Client and add it again. b. the camera will disconnect after about 5 minutes if no one live view or the camera is not triggered by the movement.
We are sorry to tell you that the order of the devices on the Client cannot be adjusted as that on the APP, we will forward your feedback to our R&D team.
If you still have questions, you can also contact our support team at support@reolink.com.

Cynthia

The battery-powered camera will be in standby mode if no one live view the camera or it is not triggered by the movement, so you will see that the camera shows "disconnect" on the Client.
It is not suggested to connect the camera to the power adapter all the time because it may shorten the battery life.

Marc Proulx

Help..
I keep on getting timeout when I try to install the camera with the latest software.

Merci

Cynthia

Are you using the Reolink Client 8.2.4? Also, what is the product model of your camera?
If convenient, please send us a screenshot to show the error message.

sheetsngiggles

I am frustrated at the issues I am having adding the Argus Eco to my existing system. I have had the system since October 2020, using 3 Argus Pro and 1 Argus PT. All five have solar panels and have worked well on both my mobile and my PC. I have downloaded the 'most recent' version of RC (not the 8.2.4 but the .0 on the Support page) and while I can get the ECO to load and work on my phone, I cannot get it to sync with the PC program. I have a solar panel for the Eco, have not installed it on the house peak yet as I dont know if I will need to reset something to get it to sync on my PC, so it is uselessly lying here at the PC. I also have NEVER gotten the various R.Client 'menus' that show up on Support and offer options for various things. Lisa

Cynthia

Please download the latest version Client 8.2.6 on your PC, and add the camera to your Client in this way.
https://support.reolink.com/hc/en-us/articles/900003664686-How-to-Add-cameras-or-NVR-by-UID-via-Reolink-Client-New-Client-?source=search

sheetsngiggles

Cynthia, I am unable to locate a download of that version. The latest download I have found is .0 (previous camera installs have gone quite smoothly with my then-existing version, UID install)

Crimp On

Version 8.2.6 is here:
https://reolink.com/us/software-and-manual/

Cynthia

If there is still no luck, could you please contact our support team at support@reolink.com? They will help you troubleshoot.