Trackmix Poe only see one lens in windows client

[user_746623229407444_746623229407444]

Just installed a Trackmix Poe to Nvr all worked fine updated firmware on trackmix and Nvr
At first I had dual view in the windows client (I messed up I deleted one of the dual view at the Nvr as i thought it was a glitch)
I got dual view back on the Nvr/monitor but can seam to get it back on the windows client I have 4 cameras and a doorbell but only 1 lens can be seen in the client Nvr
I have done a hard reset with still no joy
any help would be appreciated

[joseph_1979]

@user_746623229407444_746623229407444 Delete it and add it again

[user_746623229407444_746623229407444]

@joseph_1979

I have done a hard reset still the same how do I delete it from the windows client and add back
all works fine from the Nvr with a monitor I have dual lens there
I have deled the Nvr from windows client and added back but still the same only issue was with the windows client

Regards

[KS]

@user_746623229407444_746623229407444

Something changed in the last firmware that messed that ability up, and a couple other things like camera naming...
Now you have to right click the camera ( in the desktop client) and select the view you want to see.

The other way to get both views up at the same time is to add that specific camera to the desktop client, then you can drag both views over to your layout.

I have 4 trackmix's all named differently and displayed correctly on the camera view, but the client likes to display the same numbers for some reason. If you change it on the client, then the camera view naming convention gets all screwed up and doubles the name for each view normal/zoomed.

[user_746623229407444_746623229407444]

@ks I can right click on the camera and go to wide angle or tracked this gives me the 2 lens
but before I messed up and deleted one or the dual views in the Nvr/monitor I had both lens in the client like in your screen shot I now have then dual view back on the Nvr/monitor but no way of getting it back on the client 

I have hard reset then trackmix deleted the Nvr from the client and added it again still no joy
One other thing is I do not have the ability to zoom in the client but I do on the app and Nvr/monitor

From the Nvr/monitor everything works as it should the ability to zoom dual lens PTZ is all perfect I just have a problem with the client I've even uninstalled it and reinstalled it

[user_746623229407444_746623229407444]

Ok now sorted it was a Nvr firmware issue

[KS]

@user_746623229407444_746623229407444 what firmware did you use?

[user_746623229407444_746623229407444]

@ks v3.3.0.282_23103128