Posts made by Carl_31331526639

You should click the right arrow button to list all the channels as the picture is shown below. Then you can drag one of the channels to playback the videos.
NVR-on-Mac.png

You are welcome. If you have other problems, welcome to leave a comment here or contact our technical support by sending an email to support@reolink.com.
Thank you for supporting Reolink. Have a nice day

You can go to Reolink App-> App Settings to enable the Stretch Mode. Then the image will be stretched to the ratio of 16:9. Read on Set up App Settings to learn more.

May I know what is the system of your phone? IOS or Android?

You can access the device remotely via P2P communication. P2P server acts as a bridge between mobile app and camera, it builds the connection between the camera and App. Read on What is Reolink P2P Server to learn more.

Thank you for your suggestion. The setting of motion area on battery-powered camera hasn't been realized now. I will forward your suggestion to our senior engineers.
If you have other problems, please feel free to contact us for assistance. Thank you for supporting Reolink. Have a nice day

Sorry for the inconvenience. Our technical support Justina is following up your ticket now. Please pay close attention to the update of the email. We will provide you a solution after we confirm the problem. Thank you for your patience.

All Reolink cameras (Reolink Argus, Reolink Go, and the cameras paired with the NVR system excluded) can work with Google Assistance at present. You can upgrade to the latest firmware that supports this function. For Reolink E1 Pro, you can click to learn more.

Sorry that you can only activate the scene mode manually at present. But we will spare no effort to improve this function in the future. Thank you for your understanding and patience. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us.

You can set the scene mode for your camera. You can disable the audio alarm and enable all the notifications under the mode A, then enable the alarm and notification under the mode B. When you go to sleep and don't want to be disturbed, you can activate the mode A. Under that circumstance, you can still receive the push/email notification when the motion is detected. Read on How to Set the Scene Mode for Your Cameras to learn more.

Our technical support Catherine is following up your ticket now. Please provide the information we need for us confirming the problem. Sorry for any inconvenience caused to you. We will provide a solution after we confirm the problem. Thank you for your understanding and patience.

You can set the scene mode for your cameras now. When you’re home, you can disable all the alarms via activating the home mode. But when you are away from home, you can activate the outside mode to enable all the notifications and alarms. Read on How to Set the Scene Mode for Your Cameras to learn more.

You can set the scene mode for your cameras now. When you're home, you can disable all the alarms via activating the home mode. But when you are away from home, you can activate the outside mode to enable all the notifications and alarms. Read on How to Set the Scene Mode for Your Cameras to learn more.

Dear Smith,

It seems to that you upgrade the wrong firmware. The latest and correct firmware version of RLC-410-4MP is version 0614, please go to Download Center trying to upgrade to the latest firmware. If you still can't upgrade the firmware, please submit a request here, Submit a request – Reolink Support. We will check it for you soon. Thanks.

Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

We've published the new firmware for C2 Pro that can control the status LED. Please go to the Download Center upgrading to the latest firmware. Thank you for choosing Reolink.

Sorry for the inconvenience. May I know the ticket number you submit? I will confirm the replacement schedule for you.

Glad to help you solve the problem. May I know the model of your camera?

Thank you for supporting Reolink. Streaming IP Cameras to YouTube: 5 Steps to Go Live Within Minutes for your reference. Leave your comments here and we are eager to hear from you!

I will transfer your gratitude to April and Justina. Thank you for your cooperation during the troubleshooting process. If you have other problems, please do not hesitate to contact us for further assistance.

Have a nice day