@reolink-fiona Thanks, appreciate your investigation.
I just like to know what all the knobs and buttons do in case I'm missing some functionality that I might find of use.
Cheers... Clark

Hi guys.
I purchased a couple of RLC-510A cameras to add to an older installation that I have.


I can't seem to install any firmware on this device, all downloads come up with an invalid file format error. See below.


I've tried all available downloads and no joy; this isn't a problem with my older cameras of the same model.


Thanks... Clark

RLC-811A
build 22042008
IPC_523128M8MP
v3.1.0.0
v3.1.0.956_22042008

Hi ReoLink people.

This Sunday morning my camera rebooted as programmed to at 2am.
The autofocus triggered and went completely out of focus, this was even though I had set AutoFocus to Off



My workaround for this for now is to set the reboot time to 5am to minimise the lost footage but it would be nice if the autofocus flag was honoured.

Many thanks... Clark

@reolink-fiona Thanks, appreciate your investigation.
I just like to know what all the knobs and buttons do in case I'm missing some functionality that I might find of use.
Cheers... Clark

@reolink-fiona

I'm using the web interface so is unlinked to O/S software; same on Mac / Windows / Android / Linux with any web browser. I happen to be using a Mac at this instant with Chrome.

You can replicate this by logging into a web based interface on the camera eg: http://192.168.1.217/, then using "playback" and pressing the "play" button... the above captured image will pop up. We all know what "Fluent" and "Clear" are, the question is "What is "Autotrack"?

Specific camera data below though all the PoE cameras with v1.0.277 display this option.
(except the Reolink Duo PoE & RLC-842A as the new firmware is not yet available for these cameras).

RLC-810A
build 22041503
v3.1.0.956_22041503

Hi guys.
When you hit playback with the latest firmware you can choose Clear, Fluent and Autotrack.
What is Autotrack and what does it do? It seems to just playback from 00:00 without the option to move the timeline.
Thanks... Clark

@reolink-fiona Well done! The PTZ camera restarts and the view isn't reset back to the factory default of 0,0
You can close this suggestion, you guys are very responsive, your product gets better and better every day (like a Tesla ;).
Thank You!

@reolink-fiona RLC-823A
Apologies for the delay... I only just noted your message while browsing again...
Thanks... Clark

@clark_463039665144015 Latest firmware allows different brightness settings for Day / IR (night); Yay!

Hi guys.

When some of our cameras are on IR mode, the flood light on nearby objects tricks the automatic exposure such that I need to tweak the brightness up. The problem is when the IR floodlights are off durning the day the images are overexposed.

Fix suggestion: Option for two brightness adjustments, one for non-IR (daytime) and one for IR (nighttime).

Thanks... Clark

Hi guys.
When our PTZ cameras do their weekly restart, the cameras just end up pointing into space missing coverage and tripping alarms.
Could the firmware please be modified to go to the first set view?
Thanks... Clark