Hi

I'm currently using v8.5.2 but I think I've had what sounds like the same problem with a number of previous versions.
I see video either live or playback when the application first opens, then after a random amount of time it will show this:-



The little sad face in the top left of the video window appears very briefly then disappears whenever I switch between live or playback, or the mouse pointer moves over the timeline bar. I would assume this icon indicates an internal error of some sort, it would be handy if we could see what the error was so we could report this back to aid diagnosis, even if it was just written out to the console.
This could be my imagination but, it appears it happens more frequently the bigger the main window is, i.e. if it's maximised it happens more than if the window is left at it's initial size.
The only way out of this seems to be to close the application and reopen it.
I am running Windows 10 32-bit with two screens, my cameras and the NVR all have the latest firmware.
Is anyone else having this and is it the same issue previously reported above?

Thanks!

I've also noticed the auto-update within the client doesn't work, I don't think it ever has, I have a theory why. If I run the client from the Windows Command Prompt, when it starts it logs a variety of settings out to the console, then checks for a new version and logs the following:-

Checking for update...
Update for version 8.5.2 is not available (latest version: 8.3.1, downgrade is disallowed).
update-not-available

This suggests to me that wherever it's looking for a new version actually has version 8.3.1, which is older than the versions we have.

Hope it helps someone fix it

Hi

It looks like in the latest Android app version, the value of the detection alarm sensitivity is no longer visible, it's just a slider from "Insensitive" to "Sensitive", I think it was viewable in the previous version or would pop up if you clicked the slider. Would it be possible to add that back into the next version as it was quite useful to compare the effect of different values?

Thank you

Hi

I wasn't going to ask the same question because oyvinder already had, so please consider this to be similar feedback.
Could do with a voting button

Thanks

Hi
I agree a list of changes would be useful but it's nice to see the play/pause button has returned - thank you!
The configuration export does seem to work for me also, I found I have to select a destination folder using the Configuration->Browse button before the export becomes clickable.
Strange that it works for Gsrx38 but the update check still doesn't seem to work for me - "Checking Failed" displayed.
I have had the video go blank once as with the previous versions, but found clicking the new "Refresh" button seems to be bring it back again, maybe a quicker alternative to closing and reopening it.
Thanks

Hi Doc

Thanks for posting that, this was something I had been wondering for a while. I have the RLC520 which also suffers from motion alerts due to light changes and had been wondering if the cameras with person/vehicle detection have the same problem, sounds like they do. I think if we could set a maximum change on the motion detection it might resolve this problem.

Thanks!

Hi Fozzy

I have the RLN8-410 NVR which does allow "User" (non-admin) users to be created, all they can do is view and change their password I think. The only problem I could find with it is although the user can view the cameras on the app, it doesn't seem possible to enable motion alerts.

Hope that helps

Hi Cynthia

This was a problem I also had, if Snaffs had the same problem as me, the problem was the NVR was displaying a resolution beyond what the monitor could display, so displays nothing perhaps with an "out of range" message, so couldn't change the resolution on NVR because I couldn't see what I was doing. In my case I luckily had a second monitor which could display the higher resolution.

Thanks

Hi

It appears the update check in v8.1.28 is not working, for me it shows "Checking Failed" (see attached).
Behind the scenes it appears to be receiving a HTTP 403 (Access Denied) error from the remote server.
This check is also attempted when the application is started and that is also failing.
Also, the retry button doesn't seem to actually retry.

It could be because there is nothing to update to but v8.1.20 does the same thing. I though I'd mention it in case a new version is in the pipeline.

Thanks

CheckingFailed.png

Overall I think the system is good but I also agree with Jose and others that the weakest area is the motion detection and it sounds like quite a few users have the same issues. In my case it depends on the weather conditions e.g.:-
- With static weather it works fine, however on a day which is sunny with patchy cloud, each time a cloud passes in front of the sun the entire scene gets lighter or darker so even if the sensitivity is low, because the entire scene has "changed", an alert is triggered.
- At night it's a different issue, on a clear night, works perfectly, but with light rain blown by the wind, droplets are lit by the light causing momentary flashes of light, similiarly with bugs flying near the camera.
Both these conditions can cause a lot of alerts, I don't need to know that a hundred clouds have passed by so I normally just disable the alerts for that day/night which means I wouldn't be alerted even if there was suspicious activity - not ideal.
I have no idea how good the AI motion detection is, but to be honest I am not too enthusiastic about paying to replace a system I've only just purchased.
If AI can't be added due to hardware constraints, I'm sure it could be improved so am trying to think of suggestions to make the non-AI motion detection work better for us, or is the AI motion detection the solution which R&D came up with for these issues, so not much work will be done to the non-AI systems going forward as it has already been addressed?

Thanks!