Posts made by keithsrobertson

When switching cameras back to E1 Pro or when starting up (camera is set to clear) I noticed the quality of picture is not correct, kinda weird anti-aliasing or pixelated, almost as if it where somewhere below clear (not balanced and not fluent just to be clear). If i switch to any mode and then back to clear, the quality of clear appears as it should and the anti-aliasing/pixelated view disappears. The previous version did not have this issue.

@joseph-chircop_497308027822318 I have submitted the support request with that information and a link to this topic as well. Thanks.

@joseph-chircop_497308027822318 I reinstalled v8.8.2 and snapshot pictures appear fine.

@joseph-chircop_497308027822318 Yes it appears ok when using the mobile app - so I agree probably the client. I have a radeon 5700xt graphics card, but have the hardware decoding off in the client settings.

Checked my E1 Pro and its doing the same when taking snapshot pictures from the Reolink client

Noticed that I am getting weird green and magenta shapes on picture snapshots that I take with an Argus 3 Pro camera (purchased November 26, 2022). Updated firmware via a support request to latest version (v3.0.0.1462_22102900) on Dec 8, 2022. The shots are taken using the Reolink Windows Desktop Program version 8.10.0-beta. Here are examples both during night and day:



As far as I can tell video recordings dont seem to be impacted for both the auto-record from the camera (and download of the clip to pc) or direct record when using the Reolink Desktop client.

@joseph-chircop_497308027822318

Hi, I disabled the hardware decoding option in the client. Not sure if it made much difference tbh.

I noticed that when i switch to playback panel, the argus 3 pro in the left sidebar menu shows as closing status, then failed. Then I have to click the refresh icon to reconnect, once connected status is shown in the left sidebar, still nothing appears in the playback panel and the bottom right spinner is still spinning with no timeline info shown. I noticed that if i quickly click liveview then playback, then the timeline and panel stuff shows up including the beta pet logo for the motion type. I can access the timeline events then.

Hope that helps track down the issue - some refresh of the playback panel i guess, or some issue with connecting and switching views is causing it to close view, but not update the playback once the refresh icon is clicked and reconnected.

The playback section doesnt work for me using the desktop client beta v8.10. It just shows a spinner in the bottom right at the end of the timeline, but nothing ever happens no matter how long i leave it. I can connect and view the playback section fine when using the app on my android phone.

Requested a firmware update for my Argus 3 Pro and noticed the pet detection feature available in the app and client. Have turned it on and I am happy to report that it seems to work great. Thanks.

Double clicking on liveview screen makes the screen split, instead of going fullscreen like it used to, also I only have one camera, so split option is pointless for 1 camera. Double click should be restored to full screen the liveview and same to restore to previous window size when exiting fullscreen.

I checked the reolink app and it doesnt show any option for reolink cloud. After some searching via support (search in reolink community doesnt work) the closest match i found was that the cloud option is disabled in europe due to GDPR. Any post or stickied post that i can follow to see when updates to this are posted and any ETA on when this might be fixed. Thanks.

Search on reolink community doesnt work, I tried searching for various items, then went into advanced and made sure all category items where selected and search in title and posts and still it doesnt work. Suggestion is to fix this.