Video streaming (CLEAR) is stuttering

[FongJeng Kum_34673838378]

Hi,

I am using Reolink RLC-410S and I am using the web interface of the camera to view live streaming on my Chrome browser.
But I am getting video stuttering when viewing on Clear mode with 2560x1440, 8192bit rate, 25fps.

Why is that?
Also can I know why there is only up to 25fps option to choose from? I thought this product supports up to 30fps?

[Bob_30281727886]

Hi, there is actually nothing wrong with your camera. Seems that you are located in some part in Asia and use PAL format. So the maximum framerate is a standard 25fps. If you are in U.S. and Canada, then you will be using NTSC format and reaches 30fps. See more info on this topic: https://www.sjbproductions.com/web_pages/tip_video/format_list.htm
http://www.diffen.com/difference/NTSC_vs_PAL

[FongJeng Kum_34673838378]

Thanks for the quick reply on the fps. But what about my earlier issue about the video stuttering?

[navi_23013157047]

It doesn't.  From my experience, using the web browser with a large quantity of video (high res video or a bunch of smaller lower res ones) its just not performant.  The desktop app is a lot better if you're on a compatible device.  It has a lot of stuff wrong with it (terrible DPI scaling because they refuse to use native UI for it) but it does perform pretty well, even for a large number of cameras.