@mdunning_323765759099098

I found a quick fix for this.
If you've got a Covid lateral flow test kit, they include a small plastic test tube.
The tube is just the right size to push firmly onto the reset button and protect it from the weather.

@reolink-fiona
Push alerts are working ok now. (UK)
Thanks.

Maybe a global email to clients next time the tech team need to suspend the push service would be good practice.

@mdunning_323765759099098

I found a quick fix for this.
If you've got a Covid lateral flow test kit, they include a small plastic test tube.
The tube is just the right size to push firmly onto the reset button and protect it from the weather.

@reolink-fiona

Will do. It's ok so far. False alerts have gone!

No rats have visited the bird table yet so I cannot vouch for its effectiveness yet. As soon as a rat shows up, I'll let you know what happens.

A cat was on it last night and the alert was sounded so we know it recognises cats.

@reolink-fiona

OH MY GOSH!

I've just noticed the "PET" option within the Smart Detection settings. This is marvellous.

If it works as well as I hope, it should allow me to set the camera to watch for rats and ignore everything else.

Please forward my sincere thanks to the tech team. I will let you know how it works out.

@reolink-fiona

Or develop a Rat Detected option?


Only joking.

@reolink-fiona

Understood.

That is disappointing.

I use my RLC-1210A to keep watch on my bird table so vehicle and person detection is a feature that I do not use.
It alerts me when motion is detected at night, which usually is caused by a rat. I can then deal with the rat.

False alerts caused by rain and insects will continue to be an annoyance even with this new feature.

Thank you to the team. I am very happy that the idea has been adopted.
I will test it when it becomes available for my outdoor camera, RLC-1210A.

It's not really applicable to my RLC-520A indoor camera - unless the roof leaks

Does this only apply to Smart Detection?

If it does not apply to ordinary Motion Detection, it won't solve the problem of rain and flying insects.

The neck seal grommet as supplied cannot accommodate outdoor CAT6 cables which are 8mm in diameter.

Please consider including a larger seal grommet in the Waterproof Lid kit for use with thicker ethernet cables.

@reolink-fiona
Push alerts are working ok now. (UK)
Thanks.

Maybe a global email to clients next time the tech team need to suspend the push service would be good practice.

PUSH NOTIFICATIONS HAVE STOPPED.
I'm sure you already know about this and your tech people are trying to sort it out.

If it is a technical failure, that's something we can all relate to.

If it is planned maintenance, can I ask you for a favour please? Let your customers know first so our security is not unnecessarily compromised.

Thank you.

@reolink-fiona

Thank you. It's a good fix.