Posts made by pdownes2001_384636162646205

Hello Cynthia.

I have taken you at your word and bought an RLC-1210A in anticipation of the feature being launched soon.
It is an excellent camera but, as I am writing, I have been forced to disable notifications because it is raining.
I have set the sensitivity as low as 5 but it still sees passing raindrops as a motion event.
I have also defined a minimum size for target objects but rain still triggers an event.

It absolutely needs your new feature (Minimum Length of Motion) as soon as possible.

I hope it will be very soon.
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Thank you Cynthia.
That is great news. I have plans to deploy cameras in my garden to watch out for rats and other vermin.
The length of motion feature is critically important.
I look forward to the feature being rolled out. I am sure it will be a success.

Is it likely to happen withing months or years?
I am close to making a decision on my next camera purchases.

Thank you Cynthia.

Could you tell me which devices are compatible with the new feature please?
I might be tempted to buy one or two.

Hi again Cynthia.

I have just noticed that a new feature in the latest iPhone client app is described as,
"Add tolerance settings to set up how long a detection object is allowed to stay in detection area."



This sounds very much like the Minimum Length of Motion feature that we have been talking about.

However, the new feature is only available for some devices.

Please can it be made available for other devices such as the RLC-520 and RLC-410-5MP via a firmware update?





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Hi Cynthia.

Have you any news from Engineering about Minimum Length of Motion?

Thank you Cynthia.
I hope they find a way to make it happen. It will be a game-changer for us and a great marketing ploy for yourselves.

False alerts are probably the most complained about things for all brands of security cameras. You could steal a march on the rest with this one.

I remember being baffled by that second option too.

I wasn't the only one and several people did ask the question.

Sadly, the explanation made no sense. The Phylink guy who provided it did not have a very good grasp of English.

I never used the option.

It's still a mystery.






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Thank you Cynthia. Please keep me posted when they have had a look at it. I would like to see some progress on this.

We really appreciate your feedback.
Please allow me to explain briefly how the camera detection works: the camera detects the motion based on the image changes (the background) in each frame. So when the object reaches a certain degree the camera will be triggered.
In order to reduce false alarms, it's advised to combine the methods of setting up the proper sensitivity and defining proper motion detection areas on Reolink Client software.
Intensive motion like rain/snowflakes, insects attracted by IR lights, may also cause frequent alarms which may not have a good solution to it.

Cynthia
Thank you for your input.
I have many years experience as a user of security cameras. I was also an engineer for 42 years so I understand the reluctance to accept that someone else might have a solution for a problem.

I would be very grateful if you at least forwarded the proposal to introduce a 'Length of Motion' feature.

In my experience, it was the single most effective solution for reducing false alerts caused by rain and insects.

It actually works very well and it is not hard to implement.




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I'm glad I'm not alone on this. The now obsolete Ucam247 and Phylink cameras had those options and they were probably the most useful options for avoiding false alerts and ensuring a real event was properly saved.

Did anyone from Reolink add a comment?

I can't see it being a big problem to tweak the software and the benefits would be huge.

I'm plagued with false alerts from flying insects and rain.
Would it not be possible to tweak the software/firmware so that users could define a Minimum Length of Motion?

A flying insect presents an event that lasts less than a second. Raindrops even less. If users had the option to set their cameras so that they ignore such short-lived motion events, false alerts could be much reduced.

What worries me about this thread is that no-one, including Keymaster, is aware of products such as SpiderX.


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