Another pre order for the US…..
show Canada some love what the heck!

@reolink-fiona

@martin-kistell_73972976554167

+1

at night when it tracks people going to the side of the house, the light from the camera is aimed at the wall which blacks out anything from being visible.

Hey everyone,

Owner of 2 823A's.

The 823A's should already have auto zoom, this is the reason why I purchased the cameras.

I've brought this up to the support team and am not having any concise responses. I've written a response to the trackmix camera seeing if that model will fix the downfalls with the 823.

This is it:

How will the tracking work with the zoomed camera - currently I have the 823A and I have major issues with the zoom functionality. I've already brought up the issue to your team though no response has been given about it. Currently, on the 823A while zoomed in - auto track over compensates pan and skips ahead and then back on the subject, this occurs constantly and does not stop. Each time it tried to readjust it makes the pan greater in how much it moves left or right up to the point the subject is no longer in frame. Also while zoomed in with the 823A the motors for Pan and Tilt are not smooth and streamline, they are more skip here and skip there, thus the camera image actually wobbles ever so slightly, night time is just horrendous. How will this camera fix this issue that's currently known for the 823A cameras? Is the motor improved or the same? Is the wobbling fixed? Is the zoomed in mode adjustable in-terms of magnification? I bring this up because the two 823A cameras I purchased, were purchased for the purposes of a PTZ camera (Pan, Tilt and Zoom). The auto track feature for the cameras stated that the 823A would: "The pan/tilt function will adjust the direction of the camera so that moving objects can be tracked automatically, while the zoom function automatically adjusts according to the distance of the moving object." and "The camera will recognize the target according to the person/vehicle detection as well as use the pan/tilt/zoom function to track those objects and search areas that". I've attached a screenshot of the article of auto track. Your support has said they will be removing this from the site though people who have already purchased this camera for the specific purposes of auto zoom seem won't be able to have that option. I need a camera that can auto track with zooming in - this product seems to somewhat solve this request though I am very cautious with the motors. I know the motors of the 823A can be adjusted to allow a smooth transition for auto tracking, why this is not implemented? Possibly the sound? Instead of high pitch squeaks as it is now, a constant humming would not be an issue. There should be an option to allow a smooth tracking process.

As the title says, we need an option to enable or disable all sirens of the cameras at once with a single button.

I have a schedule time for my siren but I have family that come during the siren window and it is a pain to disable every single one at a time then re-enable everything again once they are inside.


would be nice without opening the app for iPhone to long press the Reolink app and enable or disable sirens.

Is it possible to have all PTZ cameras to have a boundary limit for their tracking feature? The reason why is when the IR sensor or LED lights are on and tracking someone near a wall it blows out the image completely. There should be a feature that allows the tracking to stop at a certain point and not track any further, would be nice to have an option at certain times, specifically for night time as day time there is no issue.

Currently we only have the detection zone which is set for the initial track point.

This feature is a must as anyone who walks nearby the camera and a wall is present - the entire camera becomes disabled.

@reolink-fiona That is the APK file, what about IPA? I have iPhone - currently set to 4.35.0.6

@martin-kistell_73972976554167 Same

@reolink-fiona not working on iPhone

@ckam_ca_242158725816541
I couldn't wait - I'm ordering it for the US and having someone ship it to me to Canada......

Another pre order for the US…..
show Canada some love what the heck!

@reolink-fiona

@joseph-chircop_497308027822318 I have a mac and iphone - I have 823A / E1 Pro / DUO 2 wired / 811

@joseph-chircop_497308027822318 this has already been done - as I mentioned everything has been tried - cellular/wifi - different devices (mobile) - different resolutions - different cameras - rebooted the NVR. This has been happening for over a month now - I've already put this out before in the forums - no updates.

Doesn’t work on iPhone. App goes to 99% download and then it crashes.

Unable to download clips on iPhone. Everything has been tried.

@joseph-chircop_497308027822318
Yeah i've done that same issue - all cameras - reinstalled app - restarted NVR.