Posts made by yoco007_164526624891019

@joseph-chircop_497308027822318 ty for your help!

@joseph-chircop_497308027822318 how do I check firmware for camera? Camera is connected to NVR, and if I go to info tab, I only see NVR firmware. And I don't have Time Laps on windows client as well.

@joseph-chircop_497308027822318 I don't have Time Laps option on my android app. App version is 4.32.0.4.

@joseph-chircop_497308027822318 the brightness settings. Client version is 8.8.2. I got the video back. Not sure how it just started working again!
Does this camera support time laps? And if I go under Light settings it says it's unsupported.

Hi! I was tweaking picture settings for night mode in Reolink windows app, when suddently it stopped working. It just says "video loss" but the camera says "connected". What could be the problem? The camera works fine when I switch to NVR and mobile app.

@yoco007_164526624891019
hi friend, did you solve this issue? im facing same problem once downloading big files >2GB its stuck and never continue, how did you solve the issue?
thanks in advance

Hi! Sorry for not responding sooner, I didn't get any notifications! I tried everything I never solved the issue. I gave up and just didn't want to keep trying to fix it. So maybe Reolink fixed this with new app version?

@reolink-fiona I update NVR firmware provided by your support. The problem is still the same. Windows client stops at exact same time, and downloading direct from NVR to USB key gives the same MP4 files.

@reolink-fiona my NVR is RLN8-410-E build 1903141, Hardware version H3MB16. Do I download new firmware from your link under RLN8? Is it the right one for my NVR?

@reolink-fiona I submitted tech request as you asked. I also tried downloading same video, same length, from NVR. I got 4 MP4 files. First file is from 7:40 to 8:00, so it's 20 mins long. Second file is from 8:00, but it's only 11 mins long. Third file is from 9:00-10:00 and it's 1h long, and fourth file is from 10:00 and is 3 mins long, which is ok. So I'm missing whole 50 mins from 8:11-9:00. Why is that? Can't I download one file only as a whole?

@reolink-fiona windows client version is 8.7.3. I tried multiple times, and it always gets stuck at 87%.
I tried the same thing on NVR, and there I got 4 or 5 mp4 files. Is this normal? Can't I cut only as one mp4 file? Is there something in the settings I missed?

Hello! I'm trying to download from Reolink Windows client a video (2h long, from 7:40-10:00 am). I always used "cut" option, it gives me best result. But now when I use cut and then download selected video length, it always freezes at 87% done, and client goes black, unresponsive. Is this a bug or am I doing something wrong?

@reolink-fiona, in patrol mode, does camera need to make 360° turn as does RLC-423? That's my main problem. I don't need 360 angle I just need for camera to move from one position then to next one, and return back. Just so it can cover the front yard, and not back of my house!

This shows when I switch to my NVR


Is it compatible with RLC-823A?

@reolink-fiona thank you for your reply! How do I know if my NVR is supporting 8mp cameras? I checked that list and there's four RLN8-410 same as mine.
Can you also answer if patrol system is same as in RLC-423 (has to make 360 turn) or is it better?

Hi! Currently I have RLC-423. The camera itself isn't bad, but lack of built in microphone and weird patrol path system I'm thinking buying RLC-823A to replace it. Before I decide to buy the camera, I do have some questions:

• does it really have built in microphone for audio recording?
• if there's audio recording, what's the range of microphone?
• is patrol system better than on RLC-423 model (does it as well do 360°turn)?
• will it run fine on my RLN8-410 nvr?
• my RLC-423 is powered over POE, will that be enough for 823A?

Are there any pros/cons I should know about comparing the cameras?

No help whatsoever?
Found this video on YT, I'd like something like this
https://www.youtube.com/watch?v=XGUUHuMCtxs

Hello! I have a RLC 423 camera with NVR. My front yard is too big to see everything without moving the camera. I tried setting up patrol path. The way I'd like to set it up is move it from left side to right side, and back to left and back to right again! But every time I set my patrol path, the camera moves to one side, and then instead going back (reverse), it makes a full circle. Is there a way to make it how I want it to (start from left side-->to right side-->left side-->right side, etc.)??

What???? Why would you remove such feature? Upgrading client to Windows 10 is suppose to be better not worse.

Why can't I download a 2 minute video from my security camera on Windows 10 client? I go to "playback" drag my camera, click on "timeline" icon and I choose the hour and minutes I want to download but instead it wants to download a whole hour, which is 2.6gb file that I don't need. This was much easier on Windows 7 client. My camera is RLC-423.

Sorry for the inconvenience. We will add the pause function for playback in the next client version. Please be patient and wait for the next version.

Any ETA when will this happen?