Live View/Playback Issue on Windows 10 PC

[Reuven Goldenberg_36887769641]

I have smooth live view and playback on my iPhone however, using Windows 10 with the latest version of Reolink software 8.2.6 I get freezes trying to live view or playback. Why?

[Crimp On_62210811129]

Is the Windows 10 machine connected to the same home network as the Reolink?
Is this a Reolink NVR system or a group of individual Reolink cameras?

[Reuven Goldenberg_36887769641]

It's a group of individual Reolink cameras on a different network than the Windows machine.

[Crimp On_62210811129]

My Windows Client 8.2.6 is set to "Clear", which uses tremendous bandwidth compared to "Fluent". If the upload bandwidth on the remote system is too small, this will cause issues with playback.

Since I am on the same network as my cameras, Clear is FAR superior.

[Cynthia_124785627824270]

Hi, could you please try to use another router or cellphone hotspot to connect to the Client? It may be the network problem.

[Reuven Goldenberg_36887769641]

As I said, iPhone and the Windows machine are using SAME router/network. iPhone client is working well but PC client is always freezes/disconnect.

[Crimp On_62210811129]

When my Android Reolink client displays video, the bitrate displayed above the picture is in the range of 225kbps, which I believe is a result of the smartphone client defaulting to "Fluent" rather than "Clear". The bitrate for Clear with my 5MP cameras is about 8,000kbps. (16 times greater). My Spectrum cable internet has a download speed of 230mbs, but the upload speed appears to max out at 12mbs. (I envy people with gigabit fiber which seems to allow the same speed up as down.)

Depending on the network speed at the location where the cameras are, it might not be capable of pushing a Clear stream to the Reolink Windows client but have no problem feeding a Fluent stream to the iPhone app. This is one of those areas where the new Windows Client differs from the older client. The old client displayed the network bandwidth in the upper right of the screen and the new client does not show it (as far as I can determine).

[Reuven Goldenberg_36887769641]

My internet speed is 100Mbps upload and 100Mbps download so I would except to have smooth live view.

[Cynthia_124785627824270]

Hi, you can upgrade the camera to the latest firmware. You can download it here, https://reolink.com/gb/download-center/. If you still have a problem with the live view in Client, please submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our technical staff will try to help you.