Reolink App: unable to view over mobile network

johnc elec

Hi. I recently installed a marvelous RLN8-410 NVR. I have extremely impressed with the quality of the system and how easy it was to set up. I am using the reolink app on my Android 10 phone and I am able to view you live streams both on my home Wi-Fi network and using my my 4G data.

I have shared access to the nvr to my girlfriend's phone via the QR code which was extremely easy to setup.
She is also able to to use the app without a shoe using or home Wi-Fi but unfortunately when when she's to access the NVR.

We both use exactly the same Device, A Moto G8.

Does anyone have any suggestions as to what we could try to get it working?

Thanks.

johnc elec

When I switch the Wi-Fi off on her phone, dialogue box comes up at the bottom of the page which says connected via cellular. However the streams just failed to load. Says connecting with a loading circle and then eventually it says connection failed.

Cynthia

Hi, you can follow the steps in the first situation "I can locally access the NVR" in this article to check the problem, https://support.reolink.com/hc/en-us/articles/360006926953-Failed-to-Remotely-Access-Reolink-NVR.

johnc elec

Hi, I (admin) can access the app on my mobile device on both my lan (WiFi) AND on cellular. As I already said in my post (did you read it?), The issue is only with my partners shared device (user).

So I doubt that is to do with the settings on the nvr as I am able to access all features using the app on my own device wherever I am.