Reolink Go Routing via US causing disconnects

[coldaussie+reolink_461950037401817]

Reolink Go cameras are routing all traffic via the US servers when you remotely view them.

I am located in Australia which is making downloading files an incredibly tedious task as the camera times out multiple times causing failed downloads.

In addition in live-view, the camera frame rate varies considerably even though 4G signal is full strength.

As a result of the excessive round trip time, the cameras disconnect in both activities numerous times.

They appear to be routing via p2p1.reolink.com (54.210.7.156).

Is there any closer p2p routing servers available, Asia, or Australia?

I'm sure this is impacting numerous Go customers.

Using Reolink MyCloud service is near pointless due to the pathetically short 8 second clips and inability to bulk download.

[Reolink Fiona]

Hi there, what device do you use to download? What size of the file do you download when you download failed? Do you view all the cameras remotely?

You can try to download the latest APP and latest firmware of the cameras. Find that on the download center.

[coldaussie+reolink_461950037401817]

@reolink-fiona I am using the latest Reolink desktop app 8.5.1 to download multiple files at once. Firmware on cameras I've checked multiple times states 'this is the most current version available' both are running v1.0.213.00.

Yes, I am viewing both remotely, the one on Telstra is slightly more reliable than the one running on Amaysim (Optus) but also fails after a number ~20-30 downloads, then the remainder ~150 clips, fail.

[Reolink Fiona]

Thank you for your feedback on it. We will keep on recording such problems and try to find the issue. If there is any update, I will let you know.