Can't connect to FTP

Shane

I have set up an FTP server and tested it. Now that the FTP server is working properly, I would like to connect the E1 Zoom to it.

I followed the steps, but when I click the Test button I got an error message saying "454: Connection failed. Please check your network connection". I saw a post saying that the Reolink client doesn't understand private IP addresses (192.168.0.1), so I changed it to a public IP address, but got the same error message. I then saw an article saying that my ISP is blocking port 21, so I changed the ports to 2100, but I'm still getting the same error message. I can still verify the FTP server is working.

I tried all of the troubleshooting steps. What else can I try?

EDIT: I'm getting a forum error message saying that I can't include links in my post, so I've removed all the links. The post might not make as much sense without the links.

Thanks,
Shane.

Crimp On

I do not have an E1 Zoom, but my other Reolink cameras send motion captures to an FTP server on my local LAN at a private IP address (192.168.1.x)
I have run into an issue with the latest software on the RLC-510WA camera where the camera setting is to use plain, unencrypted FTP but the camera attempts to connect using an encrypted connection and the FTP server (FileZilla 1.3) rejects the encryption methods on the camera. I found this by looking in the log file of the FTP server. With the previous software, the camera did FTP just fine. The only way forward for this camera (and keeping the newer firmware) was to install a second FTP servers. Hoping that eventually Reolink will get around to fixing the FTP function.

Care to mention which FTP server you are using?